Front of The House at Yayaoi Restaurant

MKS WORKFORCE MANAGEMENT SERVICES INC; Santa Rosa; On-site; PHP 180,000 - 240,000; Full time

Job summary

Yayaoi Restaurant in Santa Rosa City, Laguna, Philippines, is hiring Front of House staff to join MKS Workforce Management Services Inc. This full-time position entails greeting guests, managing reservations, coordinating seating, and ensuring exceptional service throughout each visit.

Ideal candidates have hospitality experience, strong communication, and the ability to work collaboratively during busy periods.

Qualifications

• Previous hospitality/front-of-house experience preferred.
• Excellent communication and interpersonal skills.
• Ability to manage reservations and seating efficiently.
• Proficiency with POS systems and reservation tools.

Responsibilities

• Greet guests and create a positive first impression.
• Manage host stand and reservations system.
• Coordinate seating and monitor table turnover.
• Communicate with kitchen and service staff for smooth service.
• Address guest inquiries and handle complaints professionally.
• Maintain front-of-house cleanliness and organization.
• Process payments and operate POS accurately.
• Provide menu knowledge and recommendations.
• Assist with special dietary requests as needed.
• Collaborate with team for peak-time service.

Skills

Communication skills

Hospitality

POS systems

Reservations software

Tools

POS system

Reservation software

Job description

About the role

We are seeking a dedicated and professional Front of House staff member to join the team at Yayaoi Restaurant in Santa Rosa City, Laguna. This is a full-time position that plays a vital role in delivering exceptional customer service and ensuring every guest has a memorable dining experience. As Front of House staff, you will be the face of our restaurant, responsible for greeting guests, managing reservations, coordinating seating, and ensuring seamless service throughout their visit. Your attention to detail, warm demeanour, and commitment to hospitality excellence will directly contribute to our restaurant's reputation and success.

Key responsibilities

• Greeting guests warmly upon arrival and providing them with a positive first impression
• Managing the host stand and maintaining an organised reservation system
• Coordinating guest seating arrangements and ensuring tables are optimally managed throughout service
• Communicating effectively with kitchen and serving staff to ensure smooth operations
• Handling guest inquiries and complaints with professionalism and empathy
• Maintaining cleanliness and organisation of the front-of-house area
• Processing payments and managing the point-of-sale system accurately
• Supporting the overall dining experience by providing recommendations and information about menu items
• Assisting with special requests and accommodating dietary requirements where possible
• Working collaboratively with team members to ensure efficient service during peak hours

What we're looking for

• Previous experience in a hospitality or front-of-house role, preferably in a restaurant or similar dining establishment
• Excellent communication and interpersonal skills with the ability to engage guests naturally and professionally
• Strong organisational abilities with the capacity to manage multiple tasks simultaneously
• A positive attitude, patience, and the ability to remain calm under pressure during busy service periods
• Proficiency in using point-of-sale systems and reservation management software
• Knowledge of food and beverage service standards and etiquette
• Physical fitness to stand for extended periods and move around the restaurant throughout your shift
• Flexibility to work varying shifts, including evenings, weekends, and public holidays as required
• A genuine passion for delivering outstanding customer service
• Ability to work as part of a team whilst also demonstrating initiative and independence when required

What we offer

MKS Workforce Management Services Inc is committed to providing our staff with a supportive and rewarding work environment. We offer competitive compensation, opportunities for professional development within the hospitality sector, and the chance to work in a dynamic restaurant setting. We value our team members and foster a culture of respect, collaboration, and continuous improvement. Working with us provides exposure to quality dining service standards and the opportunity to build a career in the thriving hospitality industry.

About us

Yayaoi Restaurant, managed by MKS Workforce Management Services Inc, is a respected establishment in Santa Rosa City, Laguna, dedicated to providing exceptional dining experiences. We specialise in delivering high-quality service in a welcoming atmosphere where guests can enjoy outstanding meals and memorable moments. Our commitment to excellence, attention to detail, and passion for hospitality define our brand and make us a favourite destination for diners in the community.