Front Desk Receptionists

QuestServ Solutions Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading service provider in Metro Manila is seeking a receptionist to manage visitor interactions, answer calls, and provide administrative support. The ideal candidate holds a bachelor’s degree and possesses strong communication and organizational skills. This role offers opportunities for career advancement within the company.

Qualifications

• Experience in an administrative, clerical, or receptionist role is preferred.
• An associate's or bachelor’s degree may be beneficial for some positions.

Responsibilities

• Greet and welcome visitors, verifying appointments.
• Answer and direct incoming phone calls.
• Handle mail, faxes, and deliveries.
• Manage calendars and schedule appointments.
• Maintain a clean reception area.
• Monitor office access and manage visitor logs.
• Assist other departments with clerical tasks.

Skills

Communication

Multitasking

Organization

Technical Proficiency

Interpersonal Skills

Education

Bachelor Degree

Job description

Essential Skills

• Communication: Excellent verbal and written communication skills, with a friendly and professional phone manner.
• Multitasking: The ability to handle multiple tasks and requests simultaneously.
• Organization: Strong organizational and time management skills to keep operations running smoothly.
• Technical Proficiency: Basic computer skills and proficiency with common office software.
• Interpersonal Skills: Emotional intelligence, empathy, and a positive attitude.

Work Environment

• Receptionists typically work at a front desk or cubicle, remaining at their station for most of the day.
• Their role is central to the business, acting as the first impression for clients and visitors.

Career Outlook

• The receptionist role is often an entry-level position that can lead to career advancement.
• With experience, receptionists can move into roles such as Office Manager, Executive Assistant, or Customer Service Supervisor.

Key Responsibilities

• Visitor Management: Greet and welcome visitors, verify appointments, and direct them to the appropriate person or department.
• Communication Hub: Answer and direct incoming phone calls, manage messages, and handle basic inquiries via phone, email, or in person.
• Administrative Support: Handle mail, faxes, and deliveries, sort and distribute them, and perform general administrative tasks such as filing, photocopying, and data entry.
• Scheduling: Manage calendars, schedule appointments, coordinate meetings, and prepare conference rooms.
• Office Management: Maintain a clean and organized reception area, monitor and order office supplies, and ensure necessary stationery is available.
• Security: Monitor access to the office by following security procedures, such as managing visitor logs.
• Clerical Support: Assist other departments with various clerical tasks as needed, providing a versatile support function within the organization.

Requirements

• Bachelor Degree Holder
• Prior Experience: Experience in an administrative, clerical, or receptionist role is often preferred, though not always mandatory.
• Higher Education: Some positions may prefer or require an associate's or bachelor’s degree, though this is not typical for entry-level roles.