Front Desk & Operations Lead — Spine Clinic Experience

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Front Desk & Operations Specialist for a Spine practice in the Philippines. You will manage the patient experience from check-in to checkout, ensuring warm greetings, seamless scheduling, and smooth payments in a cash/out-of-network model.

Role emphasizes calendar optimization, proactive retention, and system ownership of ChiroTouch and TrackStat, with collaboration through Go High Level for marketing-related workflows.

Qualifications

• Hands-on experience with ChiroTouch patient records and scheduling.
• Experience using TrackStat for patient recall and communication workflows.
• Strong customer service orientation and ability to manage the patient experience.

Responsibilities

• Greet patients and manage inbound/outbound calls.
• Oversee checkout, confirm follow-ups, and resolve ledger balances.
• Process payments, issue digital links, and explain billing.
• Follow up on missed/cancelled appointments to maintain retention.

Skills

ChiroTouch

TrackStat

Customer service

Scheduling

Billing & payments

Tools

Go High Level

Job description

Hammerjack Pty Ltd is seeking a Front Desk & Operations Specialist for a Spine practice in the Philippines. You will manage the patient experience from check-in to checkout, ensuring warm greetings, seamless scheduling, and smooth payments in a cash/out-of-network model.

Role emphasizes calendar optimization, proactive retention, and system ownership of ChiroTouch and TrackStat, with collaboration through Go High Level for marketing-related workflows.