Virtual Front Desk and Operations Specialist - Spine/Ortho experience required

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Front Desk & Operations Specialist for a Spine practice in the Philippines. You will manage the patient experience from check-in to checkout, ensuring warm greetings, seamless scheduling, and smooth payments in a cash/out-of-network model.

Role emphasizes calendar optimization, proactive retention, and system ownership of ChiroTouch and TrackStat, with collaboration through Go High Level for marketing-related workflows.

Qualifications

• Hands-on experience with ChiroTouch patient records and scheduling.
• Experience using TrackStat for patient recall and communication workflows.
• Strong customer service orientation and ability to manage the patient experience.

Responsibilities

• Greet patients and manage inbound/outbound calls.
• Oversee checkout, confirm follow-ups, and resolve ledger balances.
• Process payments, issue digital links, and explain billing.
• Follow up on missed/cancelled appointments to maintain retention.

Skills

ChiroTouch

TrackStat

Customer service

Scheduling

Billing & payments

Tools

Go High Level

Job description

We are seeking a patient-focused Front Desk & Operations Specialist for a Spine practice to oversee check-in and checkout system. In this role, you will lead the patient experience—ensuring every individual is greeted warmly, scheduled seamlessly, and guided through payments and billing before departure.

As the clinic transitions away from insurance reliance toward a cash/out-of-network model, this position requires minimal complex insurance billing knowledge. Instead, it places heavy emphasis on calendar optimization, proactive patient retention, and detailed system ownership of ChiroTouch and TrackStat.

Requirements

Patient Experience & Desk Operations

• Greet incoming patients warmly and manage inbound/outbound calls via the Vantage phone system.
• Direct the end-to-end checkout experience: confirm follow-up appointments, resolve ledger balances, and ensure zero un-scheduled patients upon departure.
• Process appointment requests, reminders, and patient communication through TrackStat.
• Follow up promptly on missed or canceled appointments to maintain optimal patient retention and schedule density.

Financials & Patient Accounts

• Collect co-pays, cash payments, and send digital payment links during or immediately following visits.
• Manage ledger issues and answer basic patient questions regarding non-assignment billing.
• Issue super bills or file claims on behalf of patients without accepting direct insurance assignment.

Systems & Process Ownership

• Take full ownership of ChiroTouch and TrackStat, optimizing workflows, automated communications, and schedule setups.
• Coordinate with team members using Go High Level (where applicable) to support marketing or messaging workflows.

Qualifications & Requirements

Required Technical Expertise

• ChiroTouch: Proven hands-on experience navigating and managing patient records and schedules (Strictly Required).
• TrackStat: Strong experience utilizing and optimizing TrackStat for patient recall and communication workflows (Strictly Required).