Front Desk & Membership Sales Associate

Quantum Clubhouse; Las Piñas; On-site; PHP 201,000 - 312,000; Full time

Job summary

Quantum Clubhouse is seeking a Front Desk Associate to be the first point of contact for members, guests, and customers. You will manage bookings, handle inquiries and concerns, and support sales efforts for facilities, programs, events, and services.

The role requires strong communication, customer service, and multitasking abilities, with a willingness to work on shifting schedules, weekends, and holidays. Proficiency in MS Office/Google Workspace and booking/POS systems is preferred.

Qualifications

• Bachelor's degree or relevant experience in related fields.
• Experience in front desk, customer service, sales, hospitality, fitness, or recreation preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Organized, detail-oriented, able to manage multiple bookings and requests.
• Proficient in Microsoft Office/Google Workspace and booking/POS systems.
• Willing to work on shifting schedules, weekends and holidays.

Responsibilities

• Welcome and assist members, guests, and walk-in customers professionally.
• Serve as the first point of contact for inquiries, requests, and concerns.
• Provide accurate information about facilities, rates, packages, schedules, memberships, and services.
• Maintain a friendly, professional customer experience.
• Handle and coordinate bookings and reservations for facilities and activities.
• Manage booking schedules and ensure accurate recording of reservations.
• Confirm, modify, and coordinate bookings as needed.
• Coordinate with operations and facility teams regarding schedules and availability.
• Address booking-related concerns and resolve issues promptly.
• Assist customers with facility bookings, packages, memberships, and other services.
• Support sales activities and identify opportunities to promote products and services.
• Process and record customer transactions accurately.
• Ensure proper documentation of daily sales and collections.
• Prepare and submit accurate End-of-Day Sales Reports.
• Reconcile sales, bookings, payments, and transactions.
• Assist Marketing with promotions and respond to leads from social channels.

Skills

Customer service

Front desk operations

Sales orientation

Communication skills

Multitasking

Education

Bachelor's degree

Tools

Booking systems

POS systems

Microsoft Office

Google Workspace

Job description

Quantum Clubhouse is seeking a Front Desk Associate to be the first point of contact for members, guests, and customers. You will manage bookings, handle inquiries and concerns, and support sales efforts for facilities, programs, events, and services.

The role requires strong communication, customer service, and multitasking abilities, with a willingness to work on shifting schedules, weekends, and holidays. Proficiency in MS Office/Google Workspace and booking/POS systems is preferred.