Front Office Agent

Red Planet Philippines Services Corporation; Makati; On-site; PHP 201,000 - 268,000; Full time

Job summary

Red Planet Philippines Services Corporation in Makati seeks a front desk associate to manage guest check-in/check-out, provide hotel information, and assist with reservations. The role requires a welcoming, service-oriented approach and basic computer skills.

You will handle guest inquiries, post charges, and maintain daily logs while ensuring accuracy and a positive guest experience. Willingness to work shifts, including graveyard, and to be based in Makati is essential.

Qualifications

• Bachelor’s/College degree in Hospitality, Tourism, or Hotel Management or equivalent.
• Excellent interpersonal and customer service orientation.
• Proficient in oral communication and basic computer literacy.

Responsibilities

• Attend to guests during check-in and check-out.
• Provide information on hotel policies, services and amenities.
• Register incoming guests and verify information.
• Respond to guest requests and local area information.

Skills

Interpersonal skills

Customer service

Computer literacy

Oral communication

Education

Bachelor's degree in Hospitality/Hotel Management

Job description

Based in Red Planet Makati Amorsolo

(2/F 99 Urban Avenue, Brgy. Pio del Pilar, Makati City 1230, Philippines)

Responsibilities:

• Responsible for attending to the needs of guests, especially during check-in and check-out.

• Providing information to guests about hotel policies, services and amenities.

• Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest.

• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

• Selling rooms to “walk-in” customers.

• Entering/changing reservation information on the computer system.

• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.

• Posting charges to guest accounts.

• Processing payments accurately from guests.

• Making necessary corrections to guest accounts.

• Supervise the housekeeping team and perform room quality checks.

• Informing the housekeeping department about room status/availability.

• Listening for and responding to guest complaints.

• Cleaning the front desk area.

• Maintaining daily logs; daily reservation count for arrivals and departures.

• Prepares and documents accurate shifts and daily reports.

• Balancing shift work and cash drawers.

• Acts with integrity, honesty and knowledge that promote the mission,values andculture of Red Planet Hotels.

• Delivers consistent Red Planet Experience and Red PlanetService to all guests at alltimes.

• Maintains regular and consistent attendance and punctuality.

• Maintains a clean and organized workspace to enhanceproductivity.

• Recognizes and reinforces individual and team accomplishments.

• Provides coaching to newly-joined employees as required.

• Adheres to all company standards, procedures and guidelines.

Requirements:

• Candidates must possess at least a Bachelor's/College Degree, Hospitality/Tourism/Hotel Management or equivalent.

• Required skill(s): excellent interpersonal, customer service oriented, computer literate, Proficient Skills In Oral Communication.

• Required language(s): English, Filipino

• Must have at least 1 year of working and/or acquired experience in the hotel or related field is required for this position.

• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

• Willing to work in shifting schedules including graveyard.

• Must be willing to be assigned inMakati City.