Front Desk & Customer Experience Specialist

PERSOL Outsourcing; Santo Niño 1st; On-site; PHP 180,000 - 240,000; Full time

Job summary

PERSOL Outsourcing in the Philippines is seeking a friendly frontline customer service assistant. You will greet walk-in customers, register them in the case management system, and manage the queue when needed while maintaining a helpful, professional demeanor.

Daily duties include handling telephone and email enquiries, providing administrative support, guiding customers on digital apps and online services, and performing ad-hoc tasks as directed by your supervisor.

Qualifications

• GCE O'Level and prior customer service experience preferred.
• Strong interpersonal and written and verbal communication skills.
• Ability to handle customer inquiries tactfully.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Handle telephone and inbound email enquiries in a timely and courteous manner.
• Provide administrative support, including filing, data entry, printing, and mailing.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Engage with customers to teach/guide on digital apps and online services.
• Assisting customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Skills

Customer service

Communication

Interpersonal skills

Queue management

Telephone handling

Education

GCE 'O' Level

Tools

Case management system

Microsoft Office

Job description

PERSOL Outsourcing in the Philippines is seeking a friendly frontline customer service assistant. You will greet walk-in customers, register them in the case management system, and manage the queue when needed while maintaining a helpful, professional demeanor.

Daily duties include handling telephone and email enquiries, providing administrative support, guiding customers on digital apps and online services, and performing ad-hoc tasks as directed by your supervisor.