Sales Associate

Private Advertiser; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Private Advertiser in Metro Manila is seeking Sales Associates to focus on front-line customer engagement, product assistance, and supporting daily store operations.

You will greet customers, assess their needs, manage product knowledge, and perform POS transactions while maintaining a well-organized sales floor and inventory area.

Qualifications

• Clear, friendly and helpful interpersonal communication.
• Ability to calculate discounts, process cash accurately, and operate POS terminals.
• Quick learner on product features and benefits.
• Ability to stand for long hours and collaborate with team members and store managers.

Responsibilities

• Greet and engage customers warmly as they enter the store or reach out through service channels.
• Assess customer needs by asking questions and recommending suitable products or solutions.
• Maintain in-depth knowledge of product specs, warranties, promotions, and pricing to answer inquiries.
• Cross-sell and upsell by suggesting complementary items or upgrades to raise transaction value.
• Handle cash, credit, debit, and mobile payments accurately using the POS system and process receipts.

Skills

Communication

Basic Math & Tech Literacy

Product Familiarity

Teamwork & Stamina

Job description

Sales Associates focus on front-line customer engagement, product assistance, and supporting daily store or sales operations. While Sales Executives drive outbound business development and handle high-value accounts, Sales Associates handle inbound customer service, transactional sales, and floor support.

Primary Duties & Responsibilities

1. Customer Service & Sales Assistance

• Greet & Engage: Welcome customers warmly as they enter the store or reach out through service channels.

• Assess Customer Needs: Ask probing questions to understand what the customer is looking for and recommend suitable products or solutions.

• Product Knowledge: Maintain in-depth knowledge of product specifications, warranties, current promotions, and pricing to effectively answer customer inquiries.

• Cross-Selling & Upselling: Suggest complementary items or premium upgrades to increase average transaction value.

2. POS & Checkout Operations

• Process Transactions: Handle cash, credit, debit, and mobile payments accurately using the Point of Sale (POS) system.

• Issue Receipts & Documentation: Provide invoices, sales slips, and process returns, exchanges, or store credits according to company policy.

• Cash Handling: Perform daily register balance checks, cash drops, and reconcile sales receipts at the opening or closing of shifts.

3. Merchandising & Floor Maintenance

• Stock & Replenishment: Ensure display shelves, racks, and show counters are fully stocked, neat, and organized throughout the day.

• Visual Merchandising: Arrange products according to visual guidelines, display promotional banners, and ensure price tags/stickers are accurate.

• Store Upkeep: Maintain a clean, organized, and presentable sales floor and inventory area.

4. Inventory & Stock Assistance

• Stock Audits: Assist with physical inventory counts, stocktaking, and checking for damaged or missing items.

• Receive Deliveries: Help unload, unpack, inspect, and tag incoming inventory from warehouse shipments.

5. Customer Care & Issue Resolution

• Handle Complaints: Address minor customer concerns or product returns professionally, escalating complex issues to the store supervisor or manager when necessary.

• Client Follow-Up: Track special orders, notify customers when items arrive, and assist with post-purchase inquiries.

Core Skills Required

• Communication: Clear, friendly, and helpful interpersonal communication.

• Basic Math & Tech Literacy: Ability to calculate discounts, process cash accurately, and operate POS terminals.

• Product Familiarity: Quick learner when it comes to feature-benefit sales.

• Teamwork & Stamina: Ability to stand for long hours and collaborate smoothly with team members and store managers.