French-Speaking Experience Center Associate

Johnson & Johnson; Taguig; On-site; PHP 312,000 - 469,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, is seeking Customer Service professionals to join its Experience Center. You will handle inbound inquiries across HR, Procurement, Payroll, and more, delivering timely, accurate resolutions.

The role emphasizes collaboration, documentation, and continuous learning, with opportunities to guide customers toward self-service and to contribute to process improvements in a fast-paced global team.

Responsibilities

• Handle inbound inquiries via multiple channels (Phone, Chat, Web) for HR, Procurement, Expense Reporting, Payroll across ASPAC, EMEA, NA, LATAM.
• Fully document all cases in the case management application.
• Work with complex cases and escalate when needed to uphold timely resolution.
• Encourage and educate customers on self-service options to drive rapid resolution.

Skills

French Language

Job description

Johnson & Johnson in Taguig, Philippines, is seeking Customer Service professionals to join its Experience Center. You will handle inbound inquiries across HR, Procurement, Payroll, and more, delivering timely, accurate resolutions.

The role emphasizes collaboration, documentation, and continuous learning, with opportunities to guide customers toward self-service and to contribute to process improvements in a fast-paced global team.