Automation-Driven Customer Insights Specialist

Biopharma Careers; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Johnson & Johnson is seeking an experienced Domain Specialist to join the Customer Insights & Analytics team in the Philippines. You will execute customer case operations, act as the tool expert, and drive process improvements across cross-functional teams.

Responsibilities include training, documentation, and collaborating with data analysts to enhance analytics capabilities within the Sales analytics landscape. Strong communication and independent work skills are required.

Qualifications

• Bachelor’s degree in Business Management or related field.
• 3+ years of experience in process analysis or improvement.
• Experience in defining, monitoring, and improving data quality metrics.

Responsibilities

• Execute customer case operations to ensure smooth workflow execution.
• Serve as the primary expert on the Customer Insights & Analytics tool across departments.
• Conduct training sessions to educate stakeholders on the analytics tool.
• Collaborate with data analysts to identify efficiency improvements and implement changes.
• Develop documentation including user manuals and training materials.

Skills

Analytical skills

Communication

Independent worker

Multi-project management

Education

Bachelor’s degree in Business Management or related field

Tools

Data catalogs

SAS Programming

Job description

Johnson & Johnson is seeking an experienced Domain Specialist to join the Customer Insights & Analytics team in the Philippines. You will execute customer case operations, act as the tool expert, and drive process improvements across cross-functional teams.

Responsibilities include training, documentation, and collaborating with data analysts to enhance analytics capabilities within the Sales analytics landscape. Strong communication and independent work skills are required.