French-Speaking Experience Center Associate

Johnson & Johnson; Pateros; On-site; PHP 480,000 - 720,000; Full time

Job summary

Johnson & Johnson is seeking a Customer Management professional for its Experience Center in the Philippines. The role involves handling inbound inquiries across phone, chat, and web channels for HR, Procurement, Expense Reporting, and Payroll across ASPAC, EMEA, NA, and LATAM.

The successful candidate will document cases, escalate as needed, and promote self-service resources to customers while meeting KPI goals and maintaining high-quality service.

Qualifications

• Proficiency in French required.

Responsibilities

• Receive inbound inquiries via Phone, Chat, Web across multiple regions (ASPAC, EMEA, NA, LATAM).
• Document all cases in the case management system and escalate when needed.
• Interact with customers to resolve inquiries with high quality and efficiency.
• Maintain knowledge of Experience Center guides, IOPs, and content references to support resolutions.

Skills

French Language

Job description

Johnson & Johnson is seeking a Customer Management professional for its Experience Center in the Philippines. The role involves handling inbound inquiries across phone, chat, and web channels for HR, Procurement, Expense Reporting, and Payroll across ASPAC, EMEA, NA, and LATAM.

The successful candidate will document cases, escalate as needed, and promote self-service resources to customers while meeting KPI goals and maintaining high-quality service.