French Bilingual Quality Analyst - Compliance & Data Focus

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila is seeking a French bilingual Quality Analyst to ensure procedures meet regulatory and internal standards. You will conduct quality control reviews, review calls, emails, and transactions, and apply your AI-enabled mindset to identify root causes and drive improvements.

You will leverage data analytics, develop automated solutions, and coach teams to sustain high performance while advancing Know Your Customer compliance and client service excellence.

Qualifications

• French language skill to review calls, emails, and transactions.
• Minimum 3 years of practical experience in quality control with a focus on Know Your Customer standards.
• Proven ability using data analytics to examine quality outcomes and provide actionable insights.
• Experience implementing automated solutions to streamline QC procedures.
• Ability to articulate findings and foster a collaborative learning environment.

Responsibilities

• Perform thorough evaluations to ensure alignment with internal standards and regulatory requirements.
• Use data analytics to examine quality outcomes, identify root causes, and provide actionable insights.
• Develop and apply automated solutions to streamline QC procedures and increase efficiency.
• Apply foundational knowledge of AI to enhance QC processes supporting innovation.
• Foster a collaborative environment and promote effective communication to boost team performance.

Skills

French language

Quality control

KYC compliance

Data analytics

Automation

Communication

Tools

Data analytics tools

Job description

JPMorgan Chase & Co. in Metro Manila is seeking a French bilingual Quality Analyst to ensure procedures meet regulatory and internal standards. You will conduct quality control reviews, review calls, emails, and transactions, and apply your AI-enabled mindset to identify root causes and drive improvements.

You will leverage data analytics, develop automated solutions, and coach teams to sustain high performance while advancing Know Your Customer compliance and client service excellence.