French Bilingual Quality Analyst

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila is seeking a French bilingual Quality Analyst to ensure procedures meet regulatory and internal standards. You will conduct quality control reviews, review calls, emails, and transactions, and apply your AI-enabled mindset to identify root causes and drive improvements.

You will leverage data analytics, develop automated solutions, and coach teams to sustain high performance while advancing Know Your Customer compliance and client service excellence.

Qualifications

• French language skill to review calls, emails, and transactions.
• Minimum 3 years of practical experience in quality control with a focus on Know Your Customer standards.
• Proven ability using data analytics to examine quality outcomes and provide actionable insights.
• Experience implementing automated solutions to streamline QC procedures.
• Ability to articulate findings and foster a collaborative learning environment.

Responsibilities

• Perform thorough evaluations to ensure alignment with internal standards and regulatory requirements.
• Use data analytics to examine quality outcomes, identify root causes, and provide actionable insights.
• Develop and apply automated solutions to streamline QC procedures and increase efficiency.
• Apply foundational knowledge of AI to enhance QC processes supporting innovation.
• Foster a collaborative environment and promote effective communication to boost team performance.

Skills

French language

Quality control

KYC compliance

Data analytics

Automation

Communication

Tools

Data analytics tools

Job description

Come join the Quality team as a French Bilingual Quality Analyst and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.

As a Quality Analyst within JPMorganChase, you play a crucial role in maintaining the high standards of our operations. Your primary focus is to conduct thorough quality control reviews, ensuring our procedures align with internal regulatory requirements. You'll leverage your French language skills, advanced computer literacy, and customer service skills to analyze quality results, identify root causes, and propose solutions. Your strategic thinking will be key in identifying improvement opportunities and influencing change. You'll also use your proficiency in coaching, team building, and cross-functional collaboration to guide others and foster a productive work environment.

Job responsibilities

• Perform thorough evaluations to ensure they meet internal standards and regulatory requirements, identifying any discrepancies or areas for improvement.
• Utilize data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors.
• Develop and apply automated solutions to streamline quality control procedures, reducing manual effort and increasing overall operational efficiency.
• Apply foundational knowledge in Artificial Intelligence to enhance the efficiency and effectiveness of quality control processes supporting innovation.
• Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.

Required qualifications, capabilities, and skills

• French Language skill to review calls, emails, and transactions.
• Demonstrated expertise in quality control processes, with a strong focus on Know Your Customer standards, evidenced by practical application and results-driven performance for a minimum of 3 years.
• Skilled in utilizing data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors.
• Proven ability implementing automated solutions that streamline quality control procedures, reducing manual effort and increasing overall efficiency.
• Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning.

Preferred qualifications, capabilities, and skills

• Foundational knowledge of Webstats, alternative Quality Assurance systems to support quality monitoring, reporting, and customer service processes.
• Emerging ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.