French Bilingual Quality Analyst

JPMorgan Chase & Co.; Taguig; In loco; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. is seeking a French bilingual Quality Analyst to help ensure procedures meet compliance and governmental regulations.

You will conduct thorough quality control reviews, analyze results with data tools, identify root causes, and propose improvements across teams, leveraging your French language skills, strong computer literacy, and customer service experience. This role supports continuous learning and cross-functional collaboration to strengthen Know Your Customer controls

Competenze

• French language skill to review calls, emails, and transactions.
• At least 3 years in quality control focusing on Know Your Customer (KYC) standards.
• Experience using data analytics tools to examine outcomes and derive insights.
• Proven ability to implement automated QA solutions to reduce manual effort.
• Ability to articulate findings and guide teams toward continuous learning.

Mansioni

• Perform thorough evaluations to ensure internal standards and regulatory requirements are met.
• Utilize data analytics tools to examine quality results, pinpoint issues, and provide actionable insights.
• Develop and apply automated solutions to streamline quality control procedures.
• Apply foundational knowledge of Artificial Intelligence to enhance QC processes.
• Foster a collaborative team environment and promote effective communication.

Conoscenze

French language

Quality control

Data analytics

Automation

Guidance / coaching

Strumenti

Webstats

Quality Assurance systems

Descrizione del lavoro

Come join the Quality team as a French Bilingual Quality Analyst and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.

As a Quality Analyst within JPMorganChase, you play a crucial role in maintaining the high standards of our operations. Your primary focus is to conduct thorough quality control reviews, ensuring our procedures align with internal regulatory requirements. You'll leverage your French language skills, advanced computer literacy, and customer service skills to analyze quality results, identify root causes, and propose solutions. Your strategic thinking will be key in identifying improvement opportunities and influencing change. You'll also use your proficiency in coaching, team building, and cross-functional collaboration to guide others and foster a productive work environment.

Job responsibilities

• Perform thorough evaluations to ensure they meet internal standards and regulatory requirements, identifying any discrepancies or areas for improvement.
• Utilize data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors.
• Develop and apply automated solutions to streamline quality control procedures, reducing manual effort and increasing overall operational efficiency.
• Apply foundational knowledge in Artificial Intelligence to enhance the efficiency and effectiveness of quality control processes supporting innovation.
• Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.

Required qualifications, capabilities, and skills

• French Language skill to review calls, emails, and transactions.
• Demonstrated expertise in quality control processes, with a strong focus on Know Your Customer standards, evidenced by practical application and results-driven performance for a minimum of 3 years.
• Skilled in utilizing data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors.
• Proven ability implementing automated solutions that streamline quality control procedures, reducing manual effort and increasing overall efficiency.
• Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning.

Preferred qualifications, capabilities, and skills

• Foundational knowledge of Webstats, alternative Quality Assurance systems to support quality monitoring, reporting, and customer service processes.
• Emerging ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.