Quality Analyst - Expense Processing

JPMorgan Chase & Co.; Taguig; On-site; PHP 500,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Quality Analyst to independently audit employee expense processing, validate policy compliance, and drive remediation. You will identify defect trends, analyze root causes, and deliver actionable insights to strengthen governance and consistency across regions.

You will partner with expense processing teams and leaders to raise standards, provide coaching, and ensure accurate reporting.

Qualifications

• Strong verbal and written communication, with policy-related conversations.
• Ability to review expense transactions per policy.
• Advanced Microsoft Excel and data management skills.
• Strong client service mindset and sound judgment.
• Ability to work independently while collaborating in a team.
• Ability to manage multiple priorities and meet deadlines.
• Strong analytical and root-cause identification skills.

Responsibilities

• Independently perform quality audits of employee expenses to validate compliance with policies and procedures.
• Review travel and entertainment expenses for accuracy, approvals, business purpose and documentation.
• Execute risk-based sampling and testing to ensure adequate audit coverage.
• Identify and escalate unusual transactions to strengthen the control framework.
• Assess reviewer decisions for consistency and identify training needs across regions.
• Own audit issue management from logging to remediation and evidence collection.
• Prepare regular reports and share actionable improvements with leaders.
• Collaborate with managers to align standards and share best practices.
• Provide structured feedback and coaching to regional teams.
• Participate in projects related to expense governance and system changes.
• Maintain complete audit documentation for governance reviews.

Skills

Communication

Expense validation

Excel

Customer service

Independent work

Prioritization

Analytics

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Help strengthen a robust control environment by improving the quality and consistency of employee expense processing. In this role, you will identify trends, uncover root causes, and partner with global teams to raise standards through clear insights and practical coaching. You will bring strong judgment, attention to detail, and a continuous improvement mindset to help reduce defects and enhance compliance. Your work will directly support accurate reporting, strong governance, and a consistent employee experience.

As a Quality Analyst in the Expense Processing team, you independently execute quality audits of employee expense processing to validate policy compliance, identify control gaps, and drive remediation. You will perform risk-based testing, analyze defect trends and root causes, and provide actionable insights to improve quality and consistency across regions.

Job responsibilities

• Independently perform quality audits of employee expenses created or reviewed by expense processing teams to validate compliance with expense policies and exception procedures.
• Review travel and entertainment expenses within the expense management system to confirm accuracy, completeness, approvals, business purpose, supporting documentation, and correct categorization.
• Execute risk-based sampling and testing, prioritizing higher-risk populations (e.g., exceptions, high-value claims, sensitive categories, repeat issues) to ensure adequate audit coverage.
• Identify, document, and escalation unusual or questionable transactions through established governance channels to strengthen the control framework and support policy compliance.
• Assess quality and consistency of reviewer decisions (approve/return/reject/exception handling) and highlight gaps, inconsistencies, and training needs across regions.
• Own audit issue management end-to-end by logging findings, aligning on remediation actions, tracking timely closure, and maintaining evidence of resolution.
• Prepare and deliver regular reporting (e.g., quality scores, defect rates, thematic insights, root-cause analysis) and recommend actionable improvements to leaders.
• Partner with managers to align quality standards, audit approach, and benchmarks; share best practices and support global standardization initiatives.
• Provide structured feedback, guidance, and coaching to regional teams based on audit outcomes to improve accuracy and support consistent policy interpretation.
• Participate in projects and initiatives related to expense governance, control enhancements, and system or process changes.
• Maintain complete and compliant audit documentation to support governance reviews and quality assurance expectations.

Required qualifications, capabilities and skills

• Strong verbal and written communication skills, including the ability to explain findings clearly and handle policy-related conversations professionally.
• Ability to review and validate expense transactions and supporting documentation in line with established policies and procedures.
• Advanced proficiency in Microsoft Office, including advanced Microsoft Excel and data management skills.
• Strong client service mindset and responsiveness, with sound judgment and the ability to elevate issues appropriately and promptly.
• Demonstrated ability to work independently while collaborating effectively in a team-based environment.
• Ability to manage multiple priorities and deliver work to agreed timelines in a fast-paced environment.
• Strong analytical, problem-solving, and root-cause identification skills.

Preferred qualifications, capabilities and skills

• Bachelor's degree or equivalent practical experience.
• Demonstrated ability to collaborate with stakeholders and develop solutions to complex problems.
• Strong attention to detail with effective organization skills and the ability to prioritize work efforts.
• Experience in expense management, quality assurance, audit, controls, or operational risk.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.