Freight Billing Specialist - BPO

Lean Solutions Group; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Lean Solutions Group in Metro Manila, Makati, is seeking a Freight Billing Specialist (Logistics BPO Account) to ensure billing accuracy and maintain records in a fast-paced shared-services environment, leveraging Oracle Transportation Management (OTM).

This role focuses on reviewing transportation records, auditing rates against customer agreements, resolving discrepancies, and handling client/carrier inquiries via email, with structured account management.

Qualifications

• Minimum of 1 to 2 years in a BPO / Shared Services environment as CSR or Back-Office.
• Previous background in Logistics, Transportation, Freight, or Supply Chain BPO account is preferred.
• Hands-on working knowledge of Oracle Transportation Management (OTM) or equivalent TMS.
• Solid understanding of freight billing, invoicing workflows, rate calculation validation, and record management.
• Strong written English communication skills for high-volume email correspondence and client interactions.
• High attention to detail with excellent data-entry accuracy and organizational skills.

Responsibilities

• Review transportation records daily to verify load details and ensure overall billing accuracy across assigned accounts.
• Validate shipment charges and rate structures within Oracle Transportation Management (OTM).
• Identify, investigate, and resolve billing discrepancies prior to account processing and invoice payouts.
• Navigate OTM using Buy Shipments and Buy Shipment Search to track and verify loads.
• Manage and organize assigned carrier accounts with clear documentation across statuses.
• Monitor high-volume daily transportation email queues for new shipment requests, rate revisions, cancellations, and inquiries.
• Extract and document key shipment details (Shipper IDs and approved customer rates) from client and carrier correspondence.
• Cross-reference OTM shipment charges with rate documentation from customer emails to ensure alignment and adjust rates when needed.
• Provide professional customer service by responding to client, vendor, and carrier billing inquiries promptly.

Skills

BPO Experience

Customer Service

Data Entry

Attention to detail

Tools

Oracle Transportation Management (OTM)

Job description

Job Title: Freight Billing Specialist (Logistics BPO Account)

Role Overview The Freight Billing Specialist is responsible for maintaining complete accuracy across load records, freight charges, and billing documentation within a fast-paced BPO shared-services environment. Operating primarily within Oracle Transportation Management (OTM), this role involves reviewing transportation records, auditing shipment rates against customer agreements, resolving billing discrepancies, handling client/carrier inquiries via email, and maintaining structured account management.

Key Responsibilities

• Review transportation records daily to verify load details and ensure overall billing accuracy across assigned accounts.

• Validate shipment charges and rate structures within Oracle Transportation Management (OTM).

• Identify, investigate, and resolve billing discrepancies prior to account processing and invoice finalized payouts.

• Navigate OTM efficiently by accessing Buy Shipments and utilizing the Buy Shipment Search functionality to track and verify loads.

• Manage and organize assigned carrier accounts, maintaining clear documentation across active, new, and cancelled account statuses.

• Monitor high-volume daily transportation email queues to identify new shipment requests, rate revisions, cancellations, and billing inquiries.

• Extract and document key shipment details (including Shipper IDs and approved customer rates) directly from client and carrier correspondence.

• Cross-reference OTM shipment charges with rate documentation from customer emails to ensure exact alignment and process rate adjustments when needed.

• Provide professional customer service support by responding to client, vendor, and carrier billing inquiries in a timely manner.

Qualifications & Key Competencies

• Minimum of 1 to 2 years of prior BPO / Shared Services experience as a Customer Service Representative (CSR) or Back-Office Associate.

• Previous background in a Logistics, Transportation, Freight, or Supply Chain BPO account is strongly preferred.

• Hands-on working knowledge of Oracle Transportation Management (OTM) or an equivalent Transportation Management System (TMS).

• Solid understanding of freight billing, invoicing workflows, rate calculation validation, and record management.

• Strong written English communication skills with the ability to professionally handle high-volume email correspondence and client interactions.

• High attention to detail, strong data entry accuracy, and excellent organizational and self-management skills.