Billing & Accounting Support Specialist

Private Advertiser; Makati; On-site; PHP 280,000 - 360,000; Full time

Job summary

Private Advertiser is seeking a Billing Specialist to manage and process customer invoices, handle billing adjustments, and resolve financial discrepancies. This role connects Account Management, Operations, Revenue Management, and Accounts Receivable to ensure timely billing and accurate records.

The position emphasizes ERP data management, audit-ready documentation, and supporting monthly reconciliations. Strong Excel skills and attention to detail are essential for success.

Qualifications

• 1 to 2 years of professional experience in accounting support, billing, or financial operations.
• Solid working knowledge of general accounting support procedures and financial workflows.
• High proficiency in Microsoft Excel for data management, reconciliations, and template preparation.
• Strong attention to detail paired with exceptional organizational and time-management skills.
• Proven ability to prioritize competing tasks and deadlines in a fast-paced corporate environment.
• Professional written and verbal communication skills with a strong customer service orientation.

Responsibilities

• Billing Operations & Processing: Support daily invoicing workflows, manage adjustments, and ensure all customer bills are issued accurately and on schedule.
• Cross-Functional Liaison: Act as the primary communication link between Account Managers, Operations, Revenue Management, Accounts Receivable, Accounts Payable, and Cargo Claims teams.
• Discrepancy Resolution: Promptly identify, report, and resolve billing errors, rate mismatches, and customer inquiries.
• ERP Data Management: Prepare data upload templates for invoice adjustments, credit memos, debit memos, new customer profiles, and account updates (such as addresses, payment terms, or late fees).
• Refund & Inquiry Support: Coordinate with internal departments to provide customers with complete documentation and details regarding check or ACH refunds.
• Record-Keeping & Reporting: Maintain accurate accounting files, generate reports for monthly account reconciliations, and archive documents in compliance with retention policies.
• Compliance: Adhere strictly to established internal controls, accounting procedures, and audit guidelines.

Skills

Attention to detail

Time management

Customer service orientation

Communication skills

Prioritize tasks

Organizational skills

Tools

Microsoft Excel

Job description

Position Description

The Billing Specialist is responsible for managing and processing customer invoices, handling billing adjustments, and identifying and resolving financial discrepancies. This role serves as a key operational bridge between Account Management, Operations, Revenue Management, and Accounts Receivable teams. The specialist ensures timely and complete billing execution, maintains precise documentation for audits, and supports monthly financial reconciliations and closing activities.

Functions

• Billing Operations & Processing: Support daily invoicing workflows, manage adjustments, and ensure all customer bills are issued accurately and on schedule.

• Cross-Functional Liaison: Act as the primary communication link between Account Managers, Operations, Revenue Management, Accounts Receivable, Accounts Payable, and Cargo Claims teams.

• Discrepancy Resolution: Promptly identify, report, and resolve billing errors, rate mismatches, and customer inquiries.

• ERP Data Management: Prepare data upload templates for invoice adjustments, credit memos, debit memos, new customer profiles, and account updates (such as addresses, payment terms, or late fees).

• Refund & Inquiry Support: Coordinate with internal departments to provide customers with complete documentation and details regarding check or ACH refunds.

• Record-Keeping & Reporting: Maintain accurate accounting files, generate reports for monthly account reconciliations, and archive documents in compliance with retention policies.

• Compliance: Adhere strictly to established internal controls, accounting procedures, and audit guidelines.

Qualifications and Requirements

• 1 to 2 years of professional experience in accounting support, billing, or financial operations.

• Solid working knowledge of general accounting support procedures and financial workflows.

• High proficiency in Microsoft Excel for data management, reconciliations, and template preparation.

• Strong attention to detail paired with exceptional organizational and time-management skills.

• Proven ability to prioritize competing tasks and deadlines in a fast-paced corporate environment.

• Professional written and verbal communication skills with a strong customer service orientation.

Technical Skills & Systems

• ERP & Accounting Systems: Enterprise Resource Planning (ERP) billing modules, financial data entry platforms.

• Spreadsheets & Data Tools: Advanced Microsoft Excel (templates, data mapping, formulas).

• Documentation & Communication: Professional email management, cross-departmental ticketing systems, and auditing document repositories.