Fraud Support Administrator (AML-CFT) | Onsite

Deployed Philippines Inc.; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Leaves entitlement

HMO

Life insurance

Job summary

Deployed Philippines Inc. is seeking an administrative support specialist to deliver fast, friendly written assistance to clients via email and live chat and to guide onboarding with account exception handling.

The role focuses on accurate processing of KiwiSaver transfers, regulatory compliance, and precise documentation using HubSpot or similar CRM tools. You will work onsite, Monday to Friday from 6:00 AM to 3:00 PM, with leaves entitlement, HMO and life insurance provided on hire.

Qualifications

• 2–4 years of administrative experience (experience within New Zealand is an advantage).
• Excellent written and verbal communication skills over email and chat.
• Sound understanding of AML-CFT regulatory requirements and procedures.
• Experience using HubSpot (or familiarity with similar CRM and support platforms like Zendesk or Intercom).
• High attention to detail and precision in record keeping and compliance checks.
• Proactive, self-motivated, and eager to take ownership of customer issues from start to finish.
• Ability to learn, navigate, and execute processes within regulatory frameworks.

Responsibilities

• Deliver fast, friendly, and accurate written support to clients via email and live chat, translating complex financial and technical concepts into simple language.
• Guide clients through the on-boarding journey and manage account exceptions (such as specialized children's accounts).
• Assist clients with KiwiSaver transfers and withdrawals, processing requests accurately within regulated time frames.
• Perform daily operational compliance tasks.
• Keep internal systems up to date and maintain accurate documentation for reporting and regulatory standards.

Skills

Administrative experience

Excellent written & verbal comms

AML-CFT regulatory knowledge

HubSpot familiarity

Detail-oriented

Ownership of customer issues

Tools

HubSpot

Zendesk

Intercom

Job description

About Deployed

Deployed is an established BPO firm specializing in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Key Responsibilities

• Deliver fast, friendly, and accurate written support to clients via email and live chat, translating complex financial and technical concepts into simple language.


• Guide clients through the on-boarding journey and manage account exceptions (such as specialized children's accounts).


• Assist clients with KiwiSaver transfers and withdrawals, processing requests accurately within regulated time frames.


• Perform daily operational compliance tasks.


• Keep internal systems up to date and maintain accurate documentation for reporting and regulatory standards.

Key Skills & Qualifications

• 2–4 years of administrative experience (experience within New Zealand is an advantage).


• Excellent written and verbal communication skills over email and chat.


• Sound understanding of AML-CFT regulatory requirements and procedures.


• Experience using HubSpot (or familiarity with similar CRM and support platforms like Zendesk or Intercom).


• High attention to detail and precision in record keeping and compliance checks.


• Proactive, self-motivated, and eager to take ownership of customer issues from start to finish.


• Ability to learn, navigate, and execute processes within regulatory frameworks.

Work Arrangement

Onsite | Monday - Friday | 6:00 AM - 3:00 PM

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.