Fraud MIS Officer

Metrobank; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Metrobank is seeking a data analytics professional to produce MIS fraud reports and maintain fraud databases. You will back-up the Fraud MIS Head, develop SAS programs, and support analytics across multiple fraud teams.

The role requires a Statistics or IT/Software Programming background, 2+ years in financial services, and onsite work in Metrobank's Credit Operations unit. The candidate should be proficient in SAS, with strong MS Office skills and experience with report generation.

Qualifications

• Bachelor's degree in Statistics or Information Technology/Software Programming.
• At least 2 years of work experience in a financial institution (credit card preferred).
• Proficient in SAS (at least 1 year of programming experience).
• Experience in database management/report generation; Cardlink knowledge is a plus.
• Strong working knowledge of Microsoft Word, Excel and PowerPoint.
• Willing to report onsite 100%.

Responsibilities

• Generate regular fraud MIS reports for multiple teams within turnaround time.
• Maintain fraud databases end-to-end (detection–provisioning–write-off–recovery) with accuracy.
• Produce/modify report architectures to improve fraud reporting efficiency.
• Create SAS programs to satisfy MI requests within agreed TAT.
• Use SAS to analyze fraud trends and update detection parameters.
• Support fraud teams with segmentation, false positives analysis, and ad-hoc queries.
• Perform ad-hoc analyses with relevant data for management decisions.
• Generate lists of affected accounts via SAS per team requirements.
• Drive process improvements and automation using SAS and other tools.
• Manage fraud server resources and monthly archival processes.
• Monitor volume handled by detection teams to plan FTE capacity.
• Maintain report integrity aligned with business unit objectives.
• Serve as primary back-up for Fraud MIS Head responsibilities.
• Rest of duties including BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ as assigned

Skills

SAS programming

Database management

MS Office

Education

Bachelor's degree in Statistics or IT/Software Programming

Tools

SAS

Cardlink

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Job Summary

• The position is primarily responsible in production of regular and ad-hoc Management Information System (MIS) reports and maintaining the fraud databases. He will ensure that all reports are within TAT and accurate. In addition, he ensures that the fraud databases are accurate and updated. He will provide analytics support to the Fraud MIS Head and will also serve as the primary back-up of the Fraud MIS Head for the analytics functions for Fraud including parameter setting.

Specific Duties & Responsibilities

• Generate all the regular reports for periodic review of the Fraud Teams (Issuing Team, Acquiring Team and Investigations Team) within turn-around-time.
• Maintains and monitors the fraud databases from end-to-end (detection – provisioning – write-off - recovery) and ensures accuracy and timeliness of update.
• Produce and modify report architectures that will improve the efficiency and accuracy of Fraud reporting methods.
• Work with internal clients to understand their requirements and create SAS programs to satisfy MI requests within the agreed TAT
• Utilize SAS to analyze fraud trends for both acquiring and issuing business to ensure that the detection parameters are updated to maximize efficiency and effectiveness of the Fraud Unit.
• Helps the different fraud teams to identify possible opportunities in improving efficiency of performance through segmentation and false positive analysis, ad-hoc queries, and supporting reports.
• Perform ad-hoc analyses and supports them with relevant data to aid in management decisions
• Generates list of affected accounts together with pertinent information via SAS based on requirements of the requesting team.
• Initiates process improvements and automation projects via SAS and other tools to ensure proper management of the team’s FTE requirements.
• Manages fraud server to ensure that resources are sufficient by archiving documents on monthly basis or as needed
• Regularly monitors the volume handled by the detection teams to manage FTE capacity
• Maintain integrity of reports by utilizing techniques and methods aligned with the business unit objectives.
• Serves as the primary back-up of the Fraud MIS Head functions.
• Perform projects/responsibilities/special tasks that may be assigned from time to time (eg. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ

Qualifications:

• Bachelor’s degree holder; preferably graduate of Statistics or Information Technology/ Software Programming course
• Has at least 2 years of work related experience in a financial institution preferably from a credit card company.
• Proficient in SAS (at least 1 year programming experience).
• Experience in database management/report generation and Cardlink application is an advantage.
• Strong working knowledge of Microsoft applications: Word, Excel and PowerPoint
• Willing to report onsite 100%

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department