CBS - HEAD, FRAUD MANAGEMENT SECTION

Metrobank; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Metrobank is seeking a Senior Officer for the Fraud Management Unit to oversee fraud detection processes and investigations. The role involves managing the team and ensuring effective use of fraud detection tools while maintaining compliance with business continuity plans.

Key responsibilities include supervising investigations, training personnel, and enhancing fraud prevention strategies. The ideal candidate should have a degree and substantial experience in fraud management.

Qualifications

• Experience in fraud detection and management.
• Strong leadership and training skills.
• Ability to analyze fraud reports and identify risks.

Responsibilities

• Manage Fraud Management Unit operations.
• Coordinate fraud investigations and report findings.
• Train staff in fraud detection and management.

Skills

Fraud detection expertise

Leadership skills

Analytical thinking

Effective communication

Education

Bachelor's degree in relevant field

Tools

Fraud Detection Systems

Falcon

Job description

Job Summary

This position is primarily responsible for managing the entire Fraud Management Unit of Metrobank Card Corporation. The job holder is expected to manage the end-to-end processing of the teams under the unit mainly, Fraud Detection Issuing, Fraud Detection Acquiring, and Fraud Investigation and Admin/MIS. The jobholder is also responsible in ensuring that Falcon, being the main Fraud Management tool, is fully maximized by setting the most efficient rules/ parameters. Ensures implementation of Business Continuity Plan (BCP) of the unit; manages both fraud write-off and fraud recovery lines and manages the process controls of the teams under the unit.

Specific Duties & Responsibilities

• Ensure timely and accurate processing of relevant transactions appearing in the Fraud Detection System (FDS) Issuing / PRIME Fraud Guard or Risk Finder to prevent losses for the issuing business
• Ensure timely and accurate processing of all relevant transactions in the Fraud Detection System (FDS) Acquiring/ PRIME Fraud Guard to prevent losses for the acquiring business
• Utilize Falcon efficiently by reviewing the various MIS and setting up the appropriate parameters/ rules
• Review prospect merchant prior to accreditation, ensure that merchant has no past record of being collusive with fraudsters
• Set-up the fraud management parameters for Prepaid Cards
• Keep the Acquiring Fraud BPS within threshold set by the schemes to avoid penalties
• Maintain the timely and accurate reporting of all fraudulent transactions to the schemes
• Maintain timely, accurate and complete investigation of all fraud cases identified by the business, and loss recovery opportunities
• Lead the investigation of actual and suspected merchant fraud cases timely and accurately.
• Supervise the Investigation Team under the Fraud Unit in conducting orientation / training for fraud‑prone merchants
• Ensure timely and accurate processing of all fraudulent transactions for write‑off; ensuring that appropriate provisions are established
• Provide timely and accurate fraud MIS to the business in the specified format
• Ensure the business budget for Net Fraud Loss is within plan/budget
• Investigate all fraudulent applications received from different sources and developing tools/techniques to reduce fraud
• Coordinate with the operating units to ensure that appropriate steps/techniques/tools are implemented or performed by the operating units to reduce fraud
• Provide ideas to continuously improve the processes with the end‑result of reducing processing turn‑around‑time, exceptions, the risk exposure and overall processing cost
• Proactively identify areas for improvement with the different groups and working with them to implement these improvements
• Proactively perform root cause analysis with the unit heads of the groups being reviewed and ensuring the root causes of exceptions are addressed in a timely fashion
• Achieve the established Key Result Indicators (KRIs) set by the business for each of the processes
• Ensure that all identified risk areas in the respective operational units are identified and addressed in a timely fashion
• Train all officers and staff within the unit including their career planning
• Establish a robust and fully functional Continuity of Business (COB) Plan for the Fraud unit
• Monitor preparation of monthly performance report of the Fraud Management Unit and translate these into parameter controls to limit, if not eliminate, fraud.
• Generate and analyze fraud detection related reports (ie) detection rate, false‑positive ratio, fraud savings, etc.
• Perform other functions that may be assigned from time to time by management, i.e. special projects

Performance Management

• Coach and mentor subordinates to improve their skills regularly; provide feedback that is timely, constructive and motivating
• Improve Management bench strength; proper identification and development plans for subordinates with high potential
• Nominate high potential subordinates for training programs and provide them special projects
• Create a team that is motivated and has high employee satisfaction
• Give rewards and recognition to deserving subordinates
• Conduct semi‑annual and annual Performance Appraisal that is objective and measurable

Project Handling and Management

• Represent Fraud Management Unit in major initiatives/projects of MCC
• Ensure that new initiatives are conducted in a methodical manner. Projects should be properly scoped, accurately documented, issues and risks are appropriately identified, and should have milestones, timelines, and cost analysis
• Project deadlines should be achieved
• Conduct proper change management, both from operational and people change management perspective
• Challenge existing procedures and ensure end‑to‑end processes are cost‑efficient by maximizing system functionalities
• Perform projects / responsibilities that may be assigned from time to time (eg. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e‑Champ).

Other Details

Rank: Senior Officer

Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department