Head, Fraud E-Channel Support

Metrobank; Makati; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading banking institution in Makati is looking for a Head of Fraud Detection and Prevention for Secured Portfolio and Credit Card E-Channel. The role involves managing fraud in the e-channel, particularly for their app and online services, while aligning KPIs and handling performance monitoring of fraud management tools. The ideal candidate must have at least 5 years of fraud management experience in a banking environment and possess a bachelor's degree in business.

Qualifications

• Bachelor’s degree holder; preferably graduate of a business course.
• Has background on Falcon System preferred.
• At least 5 years of experience in fraud management from a bank holding a senior managerial role.
• Knowledge of MS Word, Excel, and Powerpoint.
• In-depth knowledge of credit card business.

Responsibilities

• Manage credit cards fraud in e-channel for Metrobank App and Metrobank Online.
• Align KPIs and controls covering fraud risk for cards and loans.
• Monitor and optimize various fraud management tools.

Skills

Fraud management

Knowledge of Falcon system

MS Word

Excel

PowerPoint

Credit card business knowledge

Education

Bachelor’s degree in business

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title

Head, Fraud Detection and Prevention for Secured Portfolio and Credit Card E-Channel

Job Summary

The position is primarily responsible in managing the credit cards fraud in e-channel, particularly for Metrobank App (MBOA) and Metrobank Online (MBO).

The scope of the responsibility includes alignment of all KPIs and controls covering fraud risk for cards, personal loans, auto and home loan. In addition, he will handle the performance monitoring and optimization of various tools such as Falcon, Intuition and the new loan origination system.

Qualifications

• Bachelor’s degree holder; preferably graduate of a business course
• Has background on Falcon System preferred
• At least 5 years of experience in fraud management from a bank holding a senior managerial role
• Knowledge of MS Word, Excel, and Powerpoint
• In-depth knowledge of credit card business (advantage if knowledgeable in Authorizations, Fraud, and Chargeback Systems)

Other Details

Rank: Senior Officer
Unit: Consumer Business Sector - Credit Operations Group
Location: 100% Onsite - MCC, Ayala Ave, Makati City