Fraud Analyst

Metropolitan Bank & Trust Company; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Metropolitan Bank & Trust Company is seeking a Fraud Analyst to detect and manage fraudulent transactions and account activity, supporting customer service during calls. The role focuses on monitoring fraud tools and Day 2 reports to protect the bank and customers.

Candidates should have a bachelor’s degree, up to 1 year of fraud management experience, and be willing to work onsite on a shifting schedule in Makati Ayala. Supervisory experience is a plus.

Qualifications

• Bachelor’s degree holder; Preferably graduate of business course.
• Preferably with 1-year experience in fraud management work from any financial institution. Supervisory experience is an advantage.
• Willing to report onsite 100% on a shifting schedule.

Responsibilities

• Keeps the Gross Fraud Amount (GFA) and Net Fraud Loss (NFL) within target by ensuring immediate, timely and thorough review and handling of cases alerted by the different fraud detection tools.
• Ensures 100% completion in the review of alerts generated by the Day 2 reports. Assessing the transaction patterns, cardholder activities and provides decision on whether the transaction or cardholder activity is potentially fraud.
• Performs callout to the customers, branches or other third parties as necessary to confirm highly suspicious transactions/activities and maintain contact rate within target.
• Keeps the Average Loss per Account and Hit Rate within the targets by initiating temporary blocking of card to prevent further fraudulent transactions while maintaining the false-positive ratio within acceptable figure.
• Enlists or uploads suspect accounts in the different hotlist of Falcon, or MCDI or RBA based on the description of the compromised data to prevent fraud.

Skills

Fraud management

Customer service

Education

Bachelor’s degree

Job description

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:

Fraud Analyst

Job Summary

The role has a direct impact to managing financial losses. It is responsible for detecting fraudulent transactions and account activities that are triggered by the existing fraud detection tools such as Falcon, MCDI and generated Day 2 reports. Promotes and provides good customer experience in servicing clients during a call.

Specific Duties & Responsibilities

• Keeps the Gross Fraud Amount (GFA) and Net Fraud Loss (NFL) within target by ensuring immediate, timely and thorough review and handling of cases alerted by the different fraud detection tools.
• Ensures 100% completion in the review of alerts generated by the Day 2 reports. Assessing the transaction patterns, cardholder activities and provides decision on whether the transaction or cardholder activity is potentially fraud.
• Performs callout to the customers, branches or other third parties as necessary to confirm highly suspicious transactions/activities and maintain contact rate within target.
• Keeps the Average Loss per Account and Hit Rate within the targets by initiating temporary blocking of card to prevent further fraudulent transactions while maintaining the false-positive ratio within acceptable figure.
• Enlists or uploads suspect accounts in the different hotlist of Falcon, or MCDI or RBA based on the description of the compromised data to prevent fraud.

Qualifications:

• Bachelor’s Degree holder; Preferably graduate of business course
• Preferably with 1-year experience in fraud management work from any financial institution. Supervisory experience is an advantage
• Willing to report onsite 100% on a shifting schedule

Other Details:

Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department

Location: Ayala, Makati