Fraud Investigations Officer

RCBC; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

RCBC is seeking a dedicated professional to monitor, review, and investigate day-to-day bank-wide fraud reports and alerts. The role includes analyzing transactions, gathering supporting documents, and providing dispositions based on investigation results.

You will document findings via FIR, update investigation logs, and escalate to the Department Head and other stakeholders. Collaborations across units and external groups help detect and mitigate fraud trends.

Qualifications

• College degree holder; Masters degree not preferred but advantageous.
• 2–5 years of related experience.
• Knowledge in Bank Operations, Risk Management, Fraud Investigations & Monitoring, Data Analytics, System Analysis.
• Good communication and decision-making skills.

Responsibilities

• Investigates bank-wide fraud cases (internal and external) by analyzing transactions and gathering supporting documents.
• Documents findings in Fraud Investigation Report (FIR) and updates logs; escalates to supervisors and stakeholders.
• Collaborates with Business Units, Information Security Governance, Operational Risk, Compliance, ITG, HRG.
• Conducts risk orientation, trainings, and awareness campaigns for employees on fraud topics.
• Performs site visits for fraud risk assessments (e.g., surprise branch visits).
• Escalates cases with significant impact or losses and provides mitigation recommendations.
• Coordinates with industry groups (AFWG, BAP, PPMI, CCAP) on fraud trends and responses.

Skills

Fraud investigations

Risk management

Data analytics

Bank operations

System analysis

Communication skills

Decision making

Education

Bachelor's degree

Master's degree (advantage)

Job description

Responsible for monitoring, reviewing and investigating day-to-day bank-wide fraud reports and alerts that includes but not limited to exceptions, suspected fraudulent transactions and other related matters and providing recommendations and dispositions based on fraud examination results.

Responsibilities:

• Investigates bank-wide fraud related cases (both internal and external) by analyzing the transactions including getting additional information, supporting documents and conducts the appropriate due diligence to assess and determine if the case is confirmed fraud or not.
• Documents the findings and disposition via Fraud Investigation Report (FIR), updates case details and disposition in the Daily Investigations Log, escalates/reports to the Department Head/Division Head and other stakeholders, and secures approval on the actions taken and recommendation.
• Assists in collaborating with Business Units, Information Security Governance Division, Operational Risk Division, Compliance, ITG, HRG and other units relative to managing and investigating fraud related cases.
• Conducts risk orientation, trainings, and awareness campaigns on a periodical basis for employees in the area of internal and external fraud;
• Performs site visits to conduct fraud risk related assessments e.g. surprise branch visits, etc.;
• Escalates and coordinates with Detection and Monitoring Team on pertinent fraud trends/issues, possible points of compromise and usage, and other related cases which may affect or impact RCBC.
• Coordinates regarding the fraud trends identified in cases investigated in order to aid them in making fraud rules/parameters that can effectively detect suspicious transactions thus further minimizing losses.
• Conducts filing of regulatory reports such as Reports on Crime and Losses (RCL), Suspicious Transaction Reports (STR) and its processes related to fraudulent incidents/transactions.
• Escalates cases that have significant impact or probable losses on the Bank's portfolio, RCBC brand, and provides recommendations to mitigate the same.
• Provides assistance to Business Centers and other units with fraud-related concerns via phone calls and emails
• Coordinates with industry associations/groups such as the Anti-Fraud Working Group (AFWG), Bankers Association of the Philippines (BAP), Philippine Payments Management Inc. (PPMI), and the Credit Card Association of the Philippines (CCAP) with regards to the domestic and international fraud trends involving the banking industry.
• Coordinates with card schemes (e.g. Visa and Mastercard) and payment gateways (Bancnet) as well as other issuers/acquirers/financial institutions about fraud related concerns.

Qualifications:

• College degree holder, Masters degree is not preferred but an advantage
• 2-5 years working experience in the related field
• Knowledge in Bank Operations, Risk Management, Fraud Investigations & Monitoring, Data Analytics, System Analysis
• Good communication skills and decision making skills