Fraud Risk Investigation Officer

Bank of Commerce (Philippines); Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of Commerce (Philippines) is seeking an Investigation Officer to lead fraud investigations across credit/debit cards and digital banking, protecting assets and reputation. The role involves rigorous analysis and timely case resolution.

The officer will coordinate with Law Enforcement, Legal, Compliance, IT Security, and Customer Service to investigate, document, and implement improvements to detection tools and processes.

Qualifications

• Experience in fraud investigation or related field.
• Experience leading teams in a fraud risk environment.
• Proficient in data analysis and technology tools.

Responsibilities

• Investigate fraud-related cases across cards and digital channels.
• Analyze patterns, customer behavior, and system logs to identify fraud.
• Recommend case dispositions and submit investigation results.
• Coordinate with law enforcement for ocular investigations.
• Collaborate with internal departments for holistic fraud resolution.
• Suggest improvements to detection tools and processes.

Skills

Team leadership

Fraud analysis

Analytical skills

Technology fluency

Job description

The Investigation Officer is responsible for thoroughly investigating fraud-related cases involving credit cards, debit cards, personal online banking, and other digital banking channels. The officer plays a key role in protecting the bank’s assets and reputation by identifying fraudulent activities, recommending appropriate actions, and supporting cross-functional efforts to prevent fraud. The officer also serves as a backup to the Department Head during absences to ensure smooth operations and decision-making.

DUTIES AND RESPONSIBILITIES:

• Investigate fraud-related cases involving credit cards, debit cards, personal online banking, and other digital channels endorsed to the Enterprise Fraud Risk Management Investigation Department.
• Analyze transaction patterns, customer behavior, and system logs to identify fraudulent activity and determine the modus operandi.
• Recommend and endorse appropriate case dispositions, ensuring timely and accurate submission of investigation results.

Field and Law Enforcement Coordination

• Assist in conducting ocular or field investigations, including coordination with law enforcement agencies during the apprehension of individuals involved in fraudulent activities.
• Support sensitive case handling by liaising with police authorities when legal intervention is required.

Industry and Internal Collaboration

• Liaise with counterparts in the card and banking industry to share intelligence and best practices for fraud prevention.
• Collaborate with internal departments such as Customer Service, Legal, Compliance, and IT Security for holistic fraud resolution.

System and Process Enhancement

• Recommend adjustments to fraud detection parameters in credit card, debit card, and enterprise fraud monitoring systems to improve detection accuracy and reduce false positives.
• Contribute to the enhancement of fraud detection tools and processes based on investigation findings and emerging fraud trends.

Customer Support and Recovery

• Assist Customer Service in resolving fraud-related disputes and complaints by conducting timely and thorough investigations in accordance with BSP-prescribed timelines.
• Support re-carding efforts by identifying point-of-compromise (POC) merchants through industry-shared data (e.g., CCAP) and recommending preventive actions.

Compliance and Reporting

• Ensure all investigations are conducted in compliance with the bank’s internal policies, BSP regulations, and MasterCard standards.
• Prepare and submit regulatory and compliance reports related to fraud incidents, ensuring accuracy and timeliness.

QUALIFICATIONS

• Previous work experience in related field is required
• Experienced team leader
• With technology fluency and analytical skills