Fraud Analyst

Aumtrend Ph Inc; Taguig; Presencial; PHP 350.000 - 650.000; Jornada completa

Descripción de la vacante

Aumtrend Ph Inc in Taguig is seeking a Fraud Investigator who will monitor transactions for suspicious activity, investigate alerts, and decide on necessary actions to protect customers and assets.

The role involves contacting customers to verify transactions, documenting cases for audit and compliance, and ensuring AML/KYC adherence across regional and global guidelines.

Formación

• 1.5–3 years of Banking Operations experience.
• Minimum 12 months experience in Fraud Ops.

Responsabilidades

• Review suspicious transactions across cards, accounts, or digital channels.
• Use fraud detection tools and flag anomalies based on rules or patterns.
• Investigate alerts generated from fraud monitoring systems.
• Approve, decline, or elevate suspicious cases and block accounts/cards as needed.
• Contact customers to verify transactions via email, phone, or SMS and provide fraud prevention guidance.
• Maintain detailed case records and investigation notes; prepare audit/compliance reports.
• Follow AML/KYC and fraud compliance policies and adhere to regional/global regulatory guidelines.

Descripción del empleo

Key Responsibilities:

1. Transaction Monitoring

Review suspicious transactions across cards, accounts, or digital channels

Use fraud detection tools (e.g., Actimize, Falcon, SAS)

Flag anomalies based on predefined rules or patterns

2. Case Investigation

Investigate alerts generated from fraud monitoring systems

Analyze customer behavior, transaction history, and red flags

Verify legitimacy of transactions

3. Decision Making

Approve, decline, or elevate suspicious cases

Block accounts/cards or recommend preventive actions

4. Customer Interaction

Contact customers to verify transactions (as and when needed; via email or phone or sms)

Handle inbound/outbound calls or emails related to fraud alerts (Bank/FI specific ask)

Provide guidance on fraud prevention

5. Documentation & Reporting

Maintain detailed case records and investigation notes

Prepare reports for internal audit or compliance teams

6. Compliance & Risk Adherence

Follow AML/KYC and fraud compliance policies

Ensure adherence to regional and global regulatory guidelines (AUSTRAC, PCI-DSS, etc.), as needed

Qualifications and Experience

Junior Fraud Investigator:

• 1.5–3 years of relevant experience in Banking Operations.
• Minimum of 12 months experience in Fraud Ops

Senior Fraud Investigator:

• 3–4 years of relevant experience in Banking Operations.
• Minimum 2-3 years of experience in banking process and a minimum of 12 months experience in Fraud Ops.

Work Arrangement

• Work Setup: Onsite
• Work Location: BGC, Taguig