Call Center Team Leader: Performance Coach

Concentrix CVG Philippines, Inc.; Cebu City; On-site; PHP 446,000 - 670,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a Team Leader to supervise a group of call center associates in Cebu City. The role focuses on coaching performance, monitoring attendance, and ensuring KPI targets are met while upholding company policies.

The ideal candidate has 2–4 years' relevant experience, strong communication skills, and the ability to mentor a team, prioritize tasks, and meet deadlines in a fast-paced environment.

Qualifications

• Associate degree required with 2–4 years of relevant experience.
• Strong written and verbal communication skills.
• Ability to coach and develop team members and manage performance.

Responsibilities

• Supervise a group of call center associates daily, monitor attendance and work in line with policy.
• Coach direct reports regularly to ensure KPI targets and performance metrics are met.
• Identify performance issues, create action plans, and implement corrective actions up to termination.
• Ensure service levels meet contractual KPIs and financial expectations.
• Conduct team meetings and communicate updates; stay current on internal processes.

Skills

Coaching

Team leadership

Communication skills

Multi-tasking

Prioritization

Meeting deadlines

Flexible schedule

Education

Associate's degree in related field

Job description

Concentrix CVG Philippines, Inc. is seeking a Team Leader to supervise a group of call center associates in Cebu City. The role focuses on coaching performance, monitoring attendance, and ensuring KPI targets are met while upholding company policies.

The ideal candidate has 2–4 years' relevant experience, strong communication skills, and the ability to mentor a team, prioritize tasks, and meet deadlines in a fast-paced environment.