Fraud Operations Team Lead

RSD Human Resource Management Consultancy; Muntinlupa; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Health Insurance

Life Insurance

HMO

Job summary

A leading BPO service provider in Muntinlupa is seeking a Team Leader – Fraud Accounts to manage a team of fraud analysts. This role involves monitoring account activities to prevent fraud, ensuring compliance with policies, and driving team performance to meet SLAs and KPIs. The ideal candidate must have at least 2 years of experience in Fraud Operations and possess strong analytical, communication, and leadership skills. This full-time position offers several employee benefits including health insurance.

Qualifications

• Minimum of 2 years experience in Fraud Operations/Risk Management within BPO.
• Strong understanding of fraud detection tools and monitoring systems.
• Excellent analytical and decision-making skills.

Responsibilities

• Manage a team of Fraud Analysts handling fraud cases.
• Monitor daily team performance.
• Ensure accurate investigation of fraud alerts.
• Conduct quality audits and provide feedback.
• Handle escalations and complex fraud cases.
• Maintain compliance with client guidelines and policies.
• Prepare performance reports.

Skills

Fraud detection tools

Analytical skills

Decision-making skills

Leadership skills

Communication skills

Education

At least 2nd year College completed or College graduate

Job description

A leading BPO service provider in Muntinlupa is seeking a Team Leader – Fraud Accounts to manage a team of fraud analysts. This role involves monitoring account activities to prevent fraud, ensuring compliance with policies, and driving team performance to meet SLAs and KPIs. The ideal candidate must have at least 2 years of experience in Fraud Operations and possess strong analytical, communication, and leadership skills. This full-time position offers several employee benefits including health insurance.