Fraud Case Investigator & Disputes Analyst

Bank of the Philippine Islands (BPI); Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Fraud Associate to receive, prepare, and process fraud documentation, and conduct preliminary investigations on client disputes. The role involves resolving disputed card transactions, listing delinquent accounts, and preparing regulatory reports.

Responsibilities include coordinating with BancNet/MasterCard, producing monthly/quarterly reports, and providing MIS for dispute-related activities to aid management decisions.

Qualifications

• Graduate of any 4-year Bachelor's/College Degree.
• Fresh graduates are welcome to apply, experience in handling fraud cases is an advantage.

Responsibilities

• Receives, prepares, and processes fraud documentation and conducts preliminary investigations on client disputes.
• Resolves disputed MasterCard, VISA, and BancNet transactions.
• Lists lost and cancelled delinquent accounts to AMS in a timely manner.
• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
• Ensures disposition of float items within five days from transaction date.
• Prepares regulatory reports as required by card schemes and regulators.
• Coordinates with BancNet, MasterCard, merchants, and other departments to resolve disputes.
• Prepares monthly and quarterly reports for BancNet and MasterCard requirements.
• Provides MIS for dispute-related transactions for management inputs.
• Observes customer transactions to identify fraud and reports to partners for blocking or reclamation.
• Reports fraudulent transactions to merchants and other banks for blocking or reclamation.
• Investigates fraud incidents and supports 24/7 operation to validate referrals.
• Performs Enhanced Due Diligence (EDD) on reported fraud accounts.
• Manages mailbox activities and RFIs/Sub-RFIs responses.
• Ensures compliance with Unibank policies and procedures while supporting business units and clients.
• Handles testing and UAT related to department functions.
• Handles complaints and provides feedback to branches and Contact Center.

Education

Bachelor's degree

Job description

Bank of the Philippine Islands (BPI) is seeking a Fraud Associate to receive, prepare, and process fraud documentation, and conduct preliminary investigations on client disputes. The role involves resolving disputed card transactions, listing delinquent accounts, and preparing regulatory reports.

Responsibilities include coordinating with BancNet/MasterCard, producing monthly/quarterly reports, and providing MIS for dispute-related activities to aid management decisions.