Digital Platform Fraud Operations Lead

Bank of the Philippine Islands (BPI); Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

The Digital Platform Fraud Management Officer at Bank of the Philippine Islands (BPI) will oversee the unit's performance, supervise 24/7 fraud endorsements, and ensure timely investigations of platform-related fraud. The role requires collaboration with branches, government agencies, and internal partners to mitigate risks and enforce policies.

You will lead process improvements, risk assessments, and training to sustain a high-performing team while maintaining customer-centric service.

Qualifications

• Bachelor’s degree in any business-related course.
• At least one year of experience in fraud investigation within a financial institution
• Proficiency in MS Office (Word, PowerPoint, Excel)
• Experience with database applications and Macro programming
• Familiarity with banking policies, rules, and budget control methods
• Ability to challenge existing processes and implement improvements
• Strong analytical, problem-solving, and strategic decision-making skills
• Leadership and people management capabilities
• Excellent communication and customer service skills
• High integrity, flexibility to address immediate needs, and the ability to work harmoniously within a team

Responsibilities

• Oversee the unit's performance and manages 24/7 manpower operations supporting fraud endorsements (AFASA), multi-level transaction layering, and Enhanced Due Diligence (EDD)
• Conduct timely investigations of digital platform fraud cases, ensuring impartial disposition based on facts and evidence within agreed Turn-Around Times (TAT).
• Handle complex fraud cases escalated by branches, senior management, government agencies, and internal partners like the Contact Center
• Partner with internal business units and external banks or merchants to mitigate emerging risks and achieve business goals
• Continuously review unit processes to identify loopholes, streamline operations, and reduce costs while maintaining customer centricity
• Implement risk assessments, maintains fraud control policies, and manages disaster recovery testing to ensure business continuity
• Manage direct reports, implementing rewards, recognition, and training to build an inclusive and high-performing culture

Skills

Leadership

Analytical thinking

Communication skills

Problem solving

Strategic decision-making

Team management

Flexibility

Education

Bachelor's degree in business-related course

Tools

MS Office

Database applications

Macro programming

Job description

The Digital Platform Fraud Management Officer at Bank of the Philippine Islands (BPI) will oversee the unit's performance, supervise 24/7 fraud endorsements, and ensure timely investigations of platform-related fraud. The role requires collaboration with branches, government agencies, and internal partners to mitigate risks and enforce policies.

You will lead process improvements, risk assessments, and training to sustain a high-performing team while maintaining customer-centric service.