Fraud Case Associate

Bank of the Philippine Islands (BPI); Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Fraud Associate to receive, prepare, and process fraud documentation, and conduct preliminary investigations on client disputes. The role involves resolving disputed card transactions, listing delinquent accounts, and preparing regulatory reports.

Responsibilities include coordinating with BancNet/MasterCard, producing monthly/quarterly reports, and providing MIS for dispute-related activities to aid management decisions.

Qualifications

• Graduate of any 4-year Bachelor's/College Degree.
• Fresh graduates are welcome to apply, experience in handling fraud cases is an advantage.

Responsibilities

• Receives, prepares, and processes fraud documentation and conducts preliminary investigations on client disputes.
• Resolves disputed MasterCard, VISA, and BancNet transactions.
• Lists lost and cancelled delinquent accounts to AMS in a timely manner.
• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
• Ensures disposition of float items within five days from transaction date.
• Prepares regulatory reports as required by card schemes and regulators.
• Coordinates with BancNet, MasterCard, merchants, and other departments to resolve disputes.
• Prepares monthly and quarterly reports for BancNet and MasterCard requirements.
• Provides MIS for dispute-related transactions for management inputs.
• Observes customer transactions to identify fraud and reports to partners for blocking or reclamation.
• Reports fraudulent transactions to merchants and other banks for blocking or reclamation.
• Investigates fraud incidents and supports 24/7 operation to validate referrals.
• Performs Enhanced Due Diligence (EDD) on reported fraud accounts.
• Manages mailbox activities and RFIs/Sub-RFIs responses.
• Ensures compliance with Unibank policies and procedures while supporting business units and clients.
• Handles testing and UAT related to department functions.
• Handles complaints and provides feedback to branches and Contact Center.

Education

Bachelor's degree

Job description

Fraud Associate is primarily responsible for receiving, preparing, processing fraud documentation, and conducting preliminary investigations on client disputes.

Main Responsibilities:

• Handles resolution of disputed MasterCard,VISA, and BancNet transactions.
• Handles timely listing of lost and cancelled delinquent accounts to MasterCard Account Management System (AMS).
• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
• Ensures disposition of float items within five (5) days from transaction date.
• Preparation of regulatory report, if any, as required by the card schemes' and Bank's regulators or compliance agencies.
• Coordinates and liaises with other BancNet and MasterCard member banks, merchants and other Card Banking Departments/Units to resolved disputes.
• Prepares monthly and quarterly reports in compliance to BancNet and MasterCard requirement.
• Prepares and provide MIS for all dispute related transactions that can be used by the Management as inputs for decision-making.
• Observes customer transactions to identify fraudulent activities; Reports open banking fraudulent transactions to partners for blocking / possible reclamation.
• Reports fraudulent transactions to merchant/other banks for blocking and possible reclamation.
• Evaluates and investigates fraud incidents.
• Supports 24/7 operation to monitor, receive, and validate incoming fraud referrals via call or email from other originating financial institutions OFIs, FMS, and reporting victims.
• Handles investigation and conduct Enhanced Due Diligence (EDD) on reported and layered perpetrator accounts.
• Managing mailbox activities and monitor replies of RFIs and Sub-RFIs on reported fraud transactions.
• Responsible in submission of reportorial requirements (STR/RCL).
• Provides customer support by ensuring resolution of dispute cases within defined time frame.
• Handle receiving of complaints related to deposit accounts.
• Conduct KYC, validation of disputed transactions, holding, and reporting of disputed funds to other receiving financial institutions (RFIs).
• Handles complaints from branches and Contact Center.
• Sends formal letter and provides feedback to complaints.
• Preparation of regulatory report, if any, as required by the Bank's regulators or compliance agencies.
• Handles testing and implementation of various User Acceptance Testing (UAT) related to Department's functions.
• Ensures compliance to the Unibank's policies and procedures while providing exceptional support and service to various business units and clients.

Qualifications:

• Graduate of any 4-year Bachelor's/College Degree
• Fresh graduates are welcome to apply, experience in handling fraud cases is an advantage