Fraud Investigations Specialist — Banking

Metrobank; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading financial institution in the Philippines is looking for a Fraud Investigation Officer to assist in managing fraud losses and resolving customer complaints. The ideal candidate should have a Business degree, analytical skills, and at least 1 year of experience in fraud investigation within the banking sector. The role offers an opportunity to make impactful contributions while dealing with fraud cases and requires adaptability to various working hours. Join us to foster a safer banking environment.

Qualifications

• At least 1 year experience in fraud investigation (banking) or 2 years (non-banking).
• Willing to travel for field work.
• Adaptable to shifting schedules including weekends and holidays.

Responsibilities

• Investigate fraud incidents to determine root causes.
• Resolve fraud-related disputes accurately and timely.
• Collaborate for effective resolution of complaints.
• Conduct investigations with critical judgment.
• Recommend process improvements for fraud management.
• Establish relationships for anti-fraud information sharing.
• Prepare and submit accurate reports.

Skills

Analytical skills

Oral communication skills

Written communication skills

Knowledge of banking products

Attention to detail

Education

Graduate of Business course or related courses

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)

Job description

A leading financial institution in the Philippines is looking for a Fraud Investigation Officer to assist in managing fraud losses and resolving customer complaints. The ideal candidate should have a Business degree, analytical skills, and at least 1 year of experience in fraud investigation within the banking sector. The role offers an opportunity to make impactful contributions while dealing with fraud cases and requires adaptability to various working hours. Join us to foster a safer banking environment.