Fraud Analyst, ShopeeFood

SPX PHILIPPINES INC.; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

SPX PHILIPPINES INC. seeks an analytical professional to support Quality Management Systems and fraud analytics within the Shopee operations ecosystem. The role focuses on maintaining SOPs, calibrating scoring, and monitoring quality performance across service providers.

The candidate should have a Bachelor's degree and 0–2 years of experience in fraud analysis, QA, or operations analytics, with strong Excel/Sheets skills and excellent communication abilities.

Qualifications

• Bachelor's degree in a related field.
• 0-2 years of experience in fraud analysis, risk, quality assurance, or operations analytics.
• Proficiency in Excel/Google Sheets.
• Strong analytical and problem-solving skills.
• Good written and verbal communication for technical and non-technical audiences.
• Detail-oriented with sound judgment handling sensitive data.

Responsibilities

• Maintain and improve the QMS framework.
• Run regular calibration sessions for fair scoring.
• Monitor quality performance across providers; report trends and corrective actions.
• Maintain SOPs and control documentation.
• Analyze orders, payments, vouchers, and delivery data to identify fraud patterns.
• Build dashboards and reports for fraud KPIs and control effectiveness.
• Investigate suspicious cases and recommend actions.

Skills

Analytical skills

Problem solving

Communication skills

Education

Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or a related field

Tools

Excel

Google Sheets

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Quality Management System (QMS)

• Maintain and continuously improve the QMS framework.
• Run regular calibration sessions to keep scoring consistent and fair.
• Monitor and analyze quality performance across service providers and report on trends, root causes, and corrective actions.
• Maintain SOPs and control documentation.

Fraud Analysis and Controls

• Analyze order, payment, voucher, and delivery data to identify fraud patterns.
• Build and maintain dashboards and monitoring reports for fraud KPIs, leakage, and control effectiveness.
• Investigate suspicious cases, quantify the impact, and recommend actions (account sanctions, rule changes, process fixes).

Requirements:

• Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or a related field.
• 0-2 years of experience in fraud analysis, risk, quality assurance, operations analytics, or process excellence (e-commerce, delivery, logistics, fintech, or BPO preferred).
• Proficiency in Excel/Google Sheets
• Strong analytical and problem-solving skills, with the ability to turn data into clear recommendations.
• Good communication skills, written and verbal, for both technical and non-technical audiences.
• Detail-oriented, with sound judgment and high integrity when handling sensitive data.