Fraud Analyst, ShopeeFood

Shopee; Manila; On-site; PHP 420,000 - 520,000; Full time

Job summary

Shopee Manila Operations is seeking a quality and fraud analytics professional to strengthen the QMS framework and controls across service providers.

You will monitor quality performance, maintain SOPs, and build dashboards to detect patterns and drive corrective actions. A degree is required with up to 2 years in related fields; strong Excel skills and clear communication are essential.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or related field.
• 0-2 years of experience in fraud analysis, risk, quality assurance, operations analytics, or process excellence.
• Proficiency in Excel/Google Sheets; strong analytical and communication skills.
• Detail-oriented with integrity when handling sensitive data.

Responsibilities

• Maintain and continuously improve the QMS framework; run calibration sessions.
• Monitor and analyze quality performance; report trends and corrective actions; control documentation; maintain SOPs.
• Analyze order, payment, voucher, and delivery data for fraud patterns; build dashboards; investigate cases; suggest actions.

Skills

Data analysis

Excel/Google Sheets

Quality assurance

Fraud analytics

Process improvement

Education

Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or related field

Job description

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Quality Management System (QMS)Maintain and continuously improve the QMS framework.Run regular calibration sessions to keep scoring consistent and fair.Monitor and analyze quality performance across service providers and report on trends, root causes, and corrective actions.Maintain SOPs and control documentation.Fraud Analysis and ControlsAnalyze order, payment, voucher, and delivery data to identify fraud patterns.Build and maintain dashboards and monitoring reports for fraud KPIs, leakage, and control effectiveness.Investigate suspicious cases, quantify the impact, and recommend actions (account sanctions, rule changes, process fixes).Requirements:Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or a related field.0-2 years of experience in fraud analysis, risk, quality assurance, operations analytics, or process excellence (e-commerce, delivery, logistics, fintech, or BPO preferred).Proficiency in Excel/Google SheetsStrong analytical and problem-solving skills, with the ability to turn data into clear recommendations.Good communication skills, written and verbal, for both technical and non-technical audiences.Detail-oriented, with sound judgment and high integrity when handling sensitive data.