Franchise Operations Analyst- Bulacan Area

GENERIKA Drugstore; Bulacan; On-site; PHP 446,000 - 781,000; Full time

Job summary

GENERIKA Drugstore is seeking a Franchise Operations Supervisor to oversee multiple franchise stores in the Bulacan region. You will monitor store performance, collaborate with franchisees on sales strategies, and support store openings to accelerate growth.

The role requires 1+ year of supervisory experience in retail/pharmacy settings, strong store operations knowledge, and excellent communication. Willingness to travel and engage with franchise partners is essential.

Qualifications

• Bachelor's degree in business/admin/related field.
• At least 1 year of supervisory experience in Retail, Pharma, FMCG, Distribution, or Franchise Operations.
• Strong background in store operations, sales management, and customer service.
• Excellent communication, presentation, and stakeholder management skills.
• Proficient in analyzing sales reports and performance metrics.
• Willing to do fieldwork and travel to franchise locations.

Responsibilities

• Monitor and support the operational performance of assigned franchise stores.
• Develop and implement action plans with franchisees to achieve sales and profitability targets.
• Assist franchisees during store opening and early operations to accelerate sales growth and achieve break-even objectives.
• Conduct regular store visits to monitor compliance with operational standards, customer service, inventory management, and merchandising guidelines.
• Build strong relationships with franchisees and serve as the primary contact person for store operational concerns.
• Implement and monitor sales and marketing programs to drive store productivity and customer traffic.
• Review and recommend local store marketing initiatives and promotional activities.
• Provide coaching, training, and development support to franchisees, store supervisors, and store personnel.
• Monitor compliance with franchise policies, standards, and contractual obligations.
• Submit timely reports, store assessments, and operational recommendations.
• Gather market intelligence, competitor activities, and industry trends to support business growth.
• Coordinate with various departments to ensure smooth store operations and successful store launches.

Skills

Store operations

Sales management

Customer service

Communication skills

Stakeholder mgmt

Sales analytics

Fieldwork travel

Pharmacy ops knowledge

Education

Bachelor's degree in business/related field

Job description

Key Responsibilities

• Monitor and support the operational performance of assigned franchise stores.

• Develop and implement action plans with franchisees to achieve sales and profitability targets.

• Assist franchisees during store opening and early operations to accelerate sales growth and achieve break-even objectives.

• Conduct regular store visits to monitor compliance with operational standards, customer service, inventory management, and merchandising guidelines.

• Build strong relationships with franchisees and serve as the primary contact person for store operational concerns.

• Implement and monitor sales and marketing programs to drive store productivity and customer traffic.

• Review and recommend local store marketing initiatives and promotional activities.

• Provide coaching, training, and development support to franchisees, store supervisors, and store personnel.

• Monitor compliance with franchise policies, standards, and contractual obligations.

• Submit timely reports, store assessments, and operational recommendations.

• Gather market intelligence, competitor activities, and industry trends to support business growth.

• Coordinate with various departments to ensure smooth store operations and successful store launches.

Qualifications

• Bachelor's Degree in Business Administration, Management, Marketing, or any related course.

• At least 1 year of supervisory experience in Retail, Pharmaceutical, FMCG, Distribution, or Franchise Operations.

• Strong background in store operations, sales management, and customer service.

• Excellent communication, presentation, and stakeholder management skills.

• Proficient in analyzing sales reports and operational performance metrics.

• Strong problem-solving and decision‑making skills.

• Willing to do fieldwork and travel to assigned franchise locations.

• Knowledge of drugstore, pharmacy, or retail operations is an advantage.

What We're Looking For

• Results‑driven and business‑oriented

• Strong relationship‑building skills

• Customer‑focused mindset

• Excellent coaching and people development abilities

• Highly organized and detail‑oriented

• Able to work independently and manage multiple stores