Franchise Compliance & Relations Specialist

BO's Coffee; Mandaluyong; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Additional leave

Company Christmas gift

Company events

Opportunities for promotion

Pay raise

Permanent employee

Job summary

BO's Coffee is seeking a Franchise Relations & Licensing Officer to maintain strong relationships with franchise partners while ensuring all stores stay compliant with permits, licenses, regulatory requirements, and company standards. The role coordinates with internal departments to resolve franchise concerns and supports the development of franchise stores.

You will monitor licenses, renewals, and registrations, keep updated records, and prepare management reports on licensing status and

Qualifications

• Bachelor's degree in a related field
• 2–3 years of experience in franchise management, licensing, or compliance preferred
• Knowledge of business permits, licenses, and regulatory requirements preferred
• Proficient in MS Office applications (Excel, Word, PowerPoint)

Responsibilities

• Establish and maintain professional relationships with franchisees and their representatives
• Serve as primary contact for franchise-related concerns and coordination
• Respond to inquiries in a timely and professional manner
• Coordinate with internal departments to resolve franchisee concerns
• Monitor validity and completeness of licenses, permits, registrations and regulatory documents
• Maintain database and monitoring system for franchise licenses, permits and renewals
• Maintain complete franchisee records, agreements, permits, licenses, certificates and other documentation
• Coordinate with Operations, Finance, Accounting, Legal, Marketing, Purchasing, Facilities, Design & Construction and other departments on franchise matters
• Prepare regular management reports on licensing status, compliance, pending requirements and key issues
• Assist in monitoring requirements for new franchise openings (permits, licenses and documentation)

Skills

Communication skills

Organizational skills

Documentation skills

Franchise management

Regulatory coordination

Education

Bachelor's degree in Business Administration/Management/Marketing/Hospitality Management/Legal Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

BO's Coffee is seeking a Franchise Relations & Licensing Officer to maintain strong relationships with franchise partners while ensuring all stores stay compliant with permits, licenses, regulatory requirements, and company standards. The role coordinates with internal departments to resolve franchise concerns and supports the development of franchise stores.

You will monitor licenses, renewals, and registrations, keep updated records, and prepare management reports on licensing status and