Forex/Crypto Complaints Escalation Specialist (MT4/MT5)

Hytech; Metro Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Hytech, a leading management consulting firm, is seeking a Complaint Officer for the Trading Team in the Philippines. You will investigate client concerns, bridge communications between clients and the front-end team, and drive timely, professional resolutions.

You will apply SOPs, exercise discretion for authorized compensations when appropriate, and identify recurring issues to contribute to process improvements. Fluency in English is required; Chinese is a bonus.

Qualifications

• Excellent English fluency required.
• Experience in complaint handling or customer service preferred.
• Knowledge of SOPs and concessions policy is a plus.

Responsibilities

• Investigate client concerns and document findings.
• Bridge communications between clients and the front-end team.
• Drive timely, professional resolutions and follow up on cases.
• Identify recurring issues and contribute to process improvements.

Skills

English fluency

Chinese bonus

Job description

Hytech, a leading management consulting firm with global offices, seeks a Complaint Officer for the Trading Team. You will investigate client concerns, act as a bridge between clients and the front-end team, and drive timely, professional resolutions while identifying recurring issues and contributing to process improvements.

You will handle complaints with care, guided by SOPs, and may apply authorized compensations when appropriate. English fluency is required, Chinese is a bonus.