Trading Escalations & Client Experience Specialist

Hytech; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hytech is seeking a Complaint Officer in the Trading Team to serve as a trusted bridge between clients and the front-end team. You will investigate concerns, identify optimal resolutions, and ensure each case is handled with care and professionalism.

You will also identify recurring issues, provide feedback, and help improve processes to enhance the overall client experience. This role requires strong English skills and familiarity with MT4/MT5 trading platforms.

Responsibilities

• Investigate client concerns and identify resolutions.
• Act as a bridge between clients and the front-end team to ensure clear communication.
• Identify recurring issues, provide feedback, and help improve processes to enhance client experience.

Skills

Strong English

Tools

MT4/MT5

Job description

Hytech is seeking a Complaint Officer in the Trading Team to serve as a trusted bridge between clients and the front-end team. You will investigate concerns, identify optimal resolutions, and ensure each case is handled with care and professionalism.

You will also identify recurring issues, provide feedback, and help improve processes to enhance the overall client experience. This role requires strong English skills and familiarity with MT4/MT5 trading platforms.