Trading Client Experience & Escalations Expert

Hytech; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Hytech, based in the Philippines, seeks a Complaint Officer to act as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify optimal resolutions, and help improve processes to enhance client experience for a smooth service flow. This position is anchored in the Philippines, emphasizing clear communication with clients and internal teams to maintain high client

Qualifications

• Strong English language skills.
• Familiarity with MT4/MT5 trading platforms.

Responsibilities

• Investigate client concerns and identify optimal resolutions.
• Help improve processes to enhance the client experience.

Job description

Hytech in the Trading Team is seeking a Complaint Officer to serve as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify optimal resolutions, and help improve processes to enhance client experience. This position is based in the Philippines, with clear communication to clients and internal teams.