Trading Client Experience & Escalations Specialist (MT4/MT5)

Hytech; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Hytech, based in the Philippines, seeks a Complaint Officer to act as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify optimal resolutions, and help improve processes to enhance client experience for a smooth service flow. This position is anchored in the Philippines, emphasizing clear communication with clients and internal teams to maintain high client

Qualifications

• Strong English language skills.
• Familiarity with MT4/MT5 trading platforms.

Responsibilities

• Investigate client concerns and identify optimal resolutions.
• Help improve processes to enhance the client experience.

Job description

Hytech, based in the Philippines, seeks a Complaint Officer to act as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify optimal resolutions, and help improve processes to enhance client experience for a smooth service flow. This position is anchored in the Philippines, emphasizing clear communication with clients and internal teams to maintain high client