Trading Complaints And Escalations Specialist

Hytech; Mandaluyong; On-site; PHP 300,000 - 540,000; Full time

Job summary

Hytech is seeking a Complaint Officer in the Trading Team who will act as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify optimal resolutions, and help improve processes to enhance client experience. This position is based in the Philippines and requires clear communication with clients and internal teams.

Qualifications

• Strong English communication skills.
• Familiarity with MT4/MT5 trading platforms.

Responsibilities

• Investigate client concerns and identify optimal resolutions.
• Serve as a bridge between clients and the front-end team to ensure smooth communication.
• Identify recurring issues and provide actionable feedback to improve processes and client experience.

Skills

English proficiency

Tools

MT4/MT5 platforms

Job description

Job Description:

Hytech is seeking a Complaint Officer in the Trading Team to serve as a trusted bridge between clients and the front-end team. You will investigate concerns, identify optimal resolutions, and ensure each case is handled with care and professionalism.

You will also identify recurring issues, provide feedback, and help improve processes to enhance the overall client experience. This role requires strong English skills and familiarity with MT4/MT5 trading platforms.

Requirements: