Trading Client Experience & Escalations Specialist

Hytech; Mandaluyong; On-site; PHP 240,000 - 420,000; Full time

Job summary

Hytech in the Trading Team is seeking a Complaint Officer to serve as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify optimal resolutions, and help improve processes to enhance client experience. This position is based in the Philippines, with clear communication to clients and internal teams.

Job description

Hytech is seeking a Complaint Officer in the Trading Team who will act as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify optimal resolutions, and help improve processes to enhance client experience. This position is based in the Philippines and requires clear communication with clients and internal teams.