Forecasting & Workforce Optimization Lead

MicroSourcing International; Philippines; On-site; PHP 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive rewards

Collaborative culture

Work-life harmony

Career growth

Inclusive teamwork

Job summary

MicroSourcing is seeking a Workforce Optimization Manager to drive resourcing decisions using workforce analytics and forecasting. You will shape workforce strategy with evidence-based recommendations on hiring, skill mix, budget, productivity, and risk to ensure sustainable service outcomes.

In this role, you will lead the annual operating plan, build manpower budgets, and test demand scenarios with stakeholders.

Qualifications

• 5+ years of advanced Workforce Management & Planning experience (preferably in a multiskilled environment).
• Extensive experience in building and managing complex forecast models in large, complex operational environments
• Demonstrated people leadership experience with the ability to build, mentor, and direct successful teams
• Highly developed analytical, reporting, and problem-solving skills with medium-to-advanced MS Excel proficiency
• Proven stakeholder management, negotiation, and presentation skills across all organizational levels

Responsibilities

• Drive resourcing decisions and strategy by using workforce analytics, forecasting, and commercial insight to align capacity with demand.
• Lead the annual operating plan build, manpower budget process, and track actual performance against plan with key business partners.
• Build and maintain complex workforce planning models to test demand, capacity, productivity, skills, and location scenarios.
• Implement workforce planning technology solutions and frameworks to optimize forecasting and decision-making in an AI-driven environment.
• Develop dynamic operational demand forecasts and assumptions to ensure channels consistently meet service standards and targets.
• Identify and deliver workforce improvement opportunities and best practice governance to optimize resourcing without impacting customer experience.
• Coach and lead the workforce management team while maintaining strong stakeholder relationships across all organizational levels.

Skills

Workforce analytics

Forecasting

Stakeholder management

Advanced MS Excel

Tools

Power BI

Tableau

Job description

MicroSourcing is seeking a Workforce Optimization Manager to drive resourcing decisions using workforce analytics and forecasting. You will shape workforce strategy with evidence-based recommendations on hiring, skill mix, budget, productivity, and risk to ensure sustainable service outcomes.

In this role, you will lead the annual operating plan, build manpower budgets, and test demand scenarios with stakeholders.