Onsite Workforce Optimisation Lead — AI-Driven Forecasting

Manatal; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Taguig is seeking a Workforce Optimisation Lead to drive resourcing strategies using analytics, forecasting, and commercial insight to align capacity with demand.

You will lead annual operating plans, manage budgets, and build workforce models to test demand, capacity, and skills across channels. Senior leadership experience and expertise in Excel and reporting are essential for success.

Qualifications

• 5+ years of advanced Workforce Management & Planning experience (preferably in a multiskilled environment).
• Extensive experience building and managing complex forecast models in large, complex operational environments.
• Demonstrated people leadership experience with the ability to build, mentor, and direct successful teams.
• Highly developed analytical, reporting, and problem-solving skills with medium-to-advanced MS Excel proficiency.
• Proven stakeholder management, negotiation, and presentation skills across all organizational levels.

Responsibilities

• Drive resourcing decisions and strategy by using workforce analytics, forecasting, and commercial insight to align capacity with demand.
• Lead the annual operating plan build, manpower budget process, and track actual performance against plan with key business partners.
• Build and maintain complex workforce planning models to test demand, capacity, productivity, skills, and location scenarios.
• Implement workforce planning technology solutions and frameworks to optimize forecasting and decision-making in an AI-driven environment.
• Develop dynamic operational demand forecasts and assumptions to ensure channels consistently meet service standards and targets.
• Identify and deliver workforce improvement opportunities and best practice governance to optimize resourcing without impacting customer experience.
• Coach and lead the workforce management team while maintaining strong stakeholder relationships across all organizational levels.

Skills

Workforce management

Forecasting

Leadership

Excel

Stakeholder management

Tools

Power BI

Tableau

Job description

MicroSourcing in Taguig is seeking a Workforce Optimisation Lead to drive resourcing strategies using analytics, forecasting, and commercial insight to align capacity with demand.

You will lead annual operating plans, manage budgets, and build workforce models to test demand, capacity, and skills across channels. Senior leadership experience and expertise in Excel and reporting are essential for success.