Food Attendant / Server

Astoria Group; Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Astoria Hotels and Resorts is seeking staff for its dining and guest service areas in Pasig City. The role involves maintaining dining area hygiene, assisting guests with seating and inquiries, and providing operational support to ensure smooth service during peak hours.

Ideal candidates have a high school diploma (TESDA NC II is a plus), are fluent in Tagalog with conversational English, and possess high energy, a customer-focused attitude, and physical stamina to carry heavy trays during long

Qualifications

• Education: High School Diploma, Senior High School (K-12) graduate, or TESDA NC II in F&B services.
• Language: Fluent in Tagalog and conversational English to assist both local patrons and foreign guests.
• Soft skills: high energy, customer-focused, team-oriented.

Responsibilities

• Dining Area Maintenance & Hygiene: clean and sanitize tables, chairs, and trays; operate tray-return stations; ensure cleanliness and stocked condiment counters.
• Guest Service & Assistance: greet guests, guide seating, assist with large orders, answer inquiries with a friendly demeanor, handle feedback and escalate when needed.
• Operational Support & Coordination: assist vendor stalls with returning trays, support floor setup/closing, deep clean furniture, restock service carts, and follow LGU health standards.

Skills

Tagalog fluency

Conversational English

Customer service

Teamwork

Physical stamina

Education

High School Diploma / Senior High / TESDA NC II

Job description

Astoria Plaza Pasig City Food and Beverage

Job Description

Key Responsibilities:

Dining Area Maintenance & Hygiene

• Bus, clear, and sanitize tables, chairs, and trays immediately after guests vacate to maintain fast table turnover during peak hours.
• Operate central tray-return stations and sort reusable dining ware, cutlery, and food waste into designated disposal units.
• Monitor floor cleanliness, swiftly cleaning spills, sweeping debris, and maintaining trash bin capacity.
• Ensure communal condiment counters, napkin dispensers, and handwashing stations are fully stocked and sanitized.

Guest Service & Assistance

• Welcome guests upon arrival, guide them to available seating during peak meal hours, and explain the food hall's layout or ordering process.
• Assist senior citizens, PWDs, families with children, and guests with large orders in carrying trays from vendor stalls to tables.
• Address guest inquiries regarding vendor locations, restroom facilities, or general house policies with a friendly demeanor.
• Handle minor guest feedback on table cleanliness or missing utensils, escalating unresolved issues to the floor supervisor.

Operational Support & Coordination

• Assist vendor stalls by returning empty trays or food buzzers/beepers to their respective counters.
• Support floor setup and closing tasks, including deep cleaning of furniture, restocking service carts, and organizing inventory.
• Adhere strictly to Food Safety and Sanitation standards set by local government units (LGU) and health departments.

Qualifications & Requirements

• Education: High School Diploma, Senior High School (K-12) graduate, or Vocational Certificate in Food & Beverage Services (TESDA NC II is an advantage).
• Experience: Prior experience as a server, busser, or crew member in quick-service restaurants (QSR), food courts, or catering is preferred but open to entry-level applicants.
• Language: Fluent in Tagalog and conversational English (Taglish) to assist both local patrons and foreign guests.
• Soft Skills: High energy, customer-oriented attitude, physical stamina, and strong teamwork skills.
• Physical Fitness: Ability to stand, walk, bend, and carry heavy food trays (up to 10-15 kg) continuously across long shifts.

About Astoria Hotels and Resorts

Astoria Hotels and Resorts is a proudly Filipino hospitality group known for its distinctblend of contemporary design, thoughtful service, and memorable guest experiences. Fromcity stays in the heart of the metro to serene escapes in the country’s most sought-afterdestinations, every Astoria property is crafted to feel both inspiring and familiar.

Our portfolio spans key locations in Metro Manila, Boracay, and Palawan, each offeringunique spaces for leisure, business, and celebrations. We invest in modern facilities,innovative dining concepts, and curated amenities so that every stay and every eventreflects the quality and warmth that define the Astoria brand.

At the core of Astoria are our people. We believe that genuine hospitality begins witha team that is empowered, collaborative, and committed to growth. By joining AstoriaHotels and Resorts, you become part of a dynamic organization that values professionalism,creativity, and the shared goal of delivering exceptional experiences to our guests everysingle day.