Resort Manager

Virgin Beach Resort Laiya; San Juan; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Virgin Beach Resort Laiya in Laiya, San Juan, Batangas, invites a Resort Manager to lead overall resort operations and drive profitability while ensuring guest satisfaction and brand integrity.

The role requires strong leadership, strategic thinking, and proven experience in revenue growth, budgeting, and cross-functional team management. Willingness to be based in Laiya is essential for this position.

Qualifications

• Bachelor's Degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• At least 5 years of experience in hotel or resort management, preferably with experience in a managerial or leadership position.
• Proven experience in managing business performance, financial targets, and revenue growth.
• Strong background in hospitality business development, sales, and revenue management.
• Experience leading department heads and managing cross-functional teams.
• Knowledge of budgeting, financial reporting, cost control, and business planning.
• Strong leadership, strategic planning, and decision-making capabilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Willingness to be assigned in Laiya, San Juan, Batangas.

Responsibilities

• Develop and implement business strategies aligned with the company's goals and objectives.
• Establish performance targets for revenue, occupancy, profitability, and guest satisfaction.
• Identify business opportunities, market trends, and areas for expansion or improvement.
• Provide strategic recommendations to management regarding business growth and development.
• Ensure the resort maintains its competitive position in the hospitality and tourism industry.
• Oversee the resort's financial performance, including revenue generation, budgeting, and cost management.
• Review financial statements, revenue reports, and departmental performance.
• Develop strategies to maximize room occupancy, F&B revenue, events, and other income-generating activities.
• Ensure proper allocation and utilization of financial and business resources.
• Monitor financial targets and implement corrective measures when necessary.
• Lead and provide direction to department heads in achieving organizational goals.
• Establish departmental KPIs and evaluate performance against established targets.
• Promote accountability, leadership development, and a results-driven work culture.
• Recommend organizational improvements, manpower requirements, and management initiatives.
• Ensure that department heads effectively manage their respective teams and responsibilities.
• Establish service standards and ensure consistent delivery of quality hospitality.
• Monitor overall guest satisfaction, online reputation, and customer feedback.
• Address major guest concerns and ensure appropriate management action.
• Develop initiatives to strengthen guest loyalty, repeat bookings, and brand reputation.
• Ensure that the resort's facilities, services, and overall guest experience reflect the company's standards.
• Ensure the resort complies with applicable government regulations, permits, licenses, and industry standards.
• Oversee the implementation of company policies, internal controls, and management procedures.
• Identify business and operational risks and establish appropriate mitigation measures.
• Ensure that safety, security, and emergency management policies are properly implemented.
• Represent the resort in management meetings, business discussions, and external engagements.

Education

Bachelor's Degree in Hospitality Management, Tourism Management, Business Administration, or a related field

Job description

RESORT MANAGER

Job Summary

Leads the overall management and business performance of the resort, driving profitability, guest satisfaction, strategic growth, and long-term business success.

Key Responsibilities

1. Strategic & Business Management

• Develop and implement business strategies aligned with the company's goals and objectives.

• Establish performance targets for revenue, occupancy, profitability, and guest satisfaction.

• Identify business opportunities, market trends, and areas for expansion or improvement.

• Provide strategic recommendations to management regarding business growth and development.

• Ensure the resort maintains its competitive position in the hospitality and tourism industry.

2. Financial & Revenue Management

• Oversee the resort's financial performance, including revenue generation, budgeting, and cost management.

• Review financial statements, revenue reports, and departmental performance.

• Develop strategies to maximize room occupancy, F&B revenue, events, and other income-generating activities.

• Ensure proper allocation and utilization of financial and business resources.

• Monitor financial targets and implement corrective measures when necessary.

3. Leadership & Performance Management

• Lead and provide direction to department heads in achieving organizational goals.

• Establish departmental KPIs and evaluate performance against established targets.

• Promote accountability, leadership development, and a results-driven work culture.

• Recommend organizational improvements, manpower requirements, and management initiatives.

• Ensure that department heads effectively manage their respective teams and responsibilities.

4. Guest Experience & Brand Management

• Establish the resort's service standards and ensure consistent delivery of quality hospitality.

• Monitor overall guest satisfaction, online reputation, and customer feedback.

• Address major guest concerns and ensure appropriate management action.

• Develop initiatives to strengthen guest loyalty, repeat bookings, and brand reputation.

• Ensure that the resort's facilities, services, and overall guest experience reflect the company's standards.

5. Governance, Compliance & Risk Management

• Ensure the resort complies with applicable government regulations, permits, licenses, and industry standards.

• Oversee the implementation of company policies, internal controls, and management procedures.

• Identify business and operational risks and establish appropriate mitigation measures.

• Ensure that safety, security, and emergency management policies are properly implemented.

• Represent the resort in management meetings, business discussions, and external engagements.

Qualifications

• Bachelor's Degree in Hospitality Management, Tourism Management, Business Administration, or a related field.

• At least 5 years of experience in hotel or resort management, preferably with experience in a managerial or leadership position.

• Proven experience in managing business performance, financial targets, and revenue growth.

• Strong background in hospitality business development, sales, and revenue management.

• Experience leading department heads and managing cross-functional teams.

• Knowledge of budgeting, financial reporting, cost control, and business planning.

• Strong leadership, strategic planning, and decision-making capabilities.

• Excellent communication, negotiation, and stakeholder management skills.

• Ability to analyze business performance and develop effective improvement strategies.

• Willingness to be assigned in Laiya, San Juan, Batangas.