Fleet Operations & Optimization Lead

Shopee; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Shopee Philippines is seeking an experienced Fleet Operations Lead to supervise Team Leads, Control Tower, and Ground Outbound teams. You will optimize truck allocation, planning, and dispatch to maximize fleet utilization and on-time deliveries.

You will review routings, coordinate with planning and support teams, enforce SOPs, monitor KPIs, and drive corrective actions with clear owners and timelines. Strong leadership, communication, and problem-solving skills are essential to coach staff and

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Transport Management, or related field.
• Proficient with Microsoft Excel for data tracking and reporting.
• Experience in fleet operations, logistics, transportation, or maintenance is a plus.
• Analytical thinking and problem-solving skills to optimize schedules and manage exceptions.

Responsibilities

• Lead and supervise Team Leads, Control Tower, and Ground Outbound teams, ensuring clear responsibilities, adequate shift coverage, and consistent execution across all 3 SOCs.
• Oversee daily truck allocation, driver rosters, and workforce planning to fulfill planned trips and maximize fleet utilization and truck turns.
• Review route assignments and timetables against actual truck availability, driver attendance, and operating constraints; coordinate adjustments with planning teams.
• Ensure effective trip assignment, vehicle key control, dispatch readiness, and handovers between Control Tower and Ground Outbound teams.
• Monitor trip execution, route compliance, and on-time arrival; ensure operational deviations are identified and addressed promptly.
• Lead the resolution and escalation of driver absences, delays, breakdowns, unfulfilled trips, and other disruptions; coordinate recovery actions with stakeholders.
• Coordinate with planning, hub and SOC operations, fleet maintenance, and other support teams to resolve cross-site issues and maintain service continuity.
• Establish and enforce SOPs, monitoring routines, escalation protocols, and shift handover requirements.
• Review operational KPIs, analyze recurring performance gaps, and drive corrective actions with owners and timelines.
• Coach team members, manage performance, and communicate new policies to ensure consistent understanding and implementation.
• Provide performance updates, operational risks, and improvement recommendations to the Assistant Manager, Own Fleet Operations Lead.

Skills

Excel

Analytical thinking

Problem-solving

Education

Bachelor's degree in Logistics, Supply Chain Management, Transport Management, or related field

Tools

Microsoft Excel

Job description

Shopee Philippines is seeking an experienced Fleet Operations Lead to supervise Team Leads, Control Tower, and Ground Outbound teams. You will optimize truck allocation, planning, and dispatch to maximize fleet utilization and on-time deliveries.

You will review routings, coordinate with planning and support teams, enforce SOPs, monitor KPIs, and drive corrective actions with clear owners and timelines. Strong leadership, communication, and problem-solving skills are essential to coach staff and