Allocation Shift Lead - Operations, Middle Mile, SPX Express (Bustos Bulacan)

SPX PHILIPPINES INC.; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Shopee in the Philippines seeks a Middle Mile Operations Supervisor to oversee daily truck dispatch planning from sorting centers to regional hubs and back, ensuring optimal truck utilization and SLA compliance. You will lead MM Coordinators, drive route efficiency, and manage cost-effective carrier performance in a fast-paced e-commerce environment.

The role requires strong analytical abilities, fluent English and Filipino communication, and flexibility to work night shifts, weekends, and

Qualifications

• Bachelor's degree in a relevant field.
• 2–4 years of logistics or transportation experience, preferably middle mile.
• At least 3 years of supervisory experience in operations or transport management.
• Strong familiarity with Philippine geography and areas with truck ban regulations.
• Demonstrated people management experience with direct team supervision.
• Proven analytical skills and experience in productivity management.
• Strong English and Filipino communication skills.
• Ability to lead teams in a results-oriented environment under pressure.

Responsibilities

• Oversee daily truck dispatch planning and allocation from sorting centers to regional hubs and vice versa.
• Ensure optimal truck utilization through route planning, backloads, and trip assignments.
• Monitor fleet availability, performance, and SLA compliance.
• Maintain high delivery compliance and minimize turnaround time.
• Address delays, breakdowns, and trucker performance issues promptly.
• Coordinate with Supply team for truck supply and issue resolution.
• Track daily operational KPIs such as on-time dispatch and cost efficiency.
• Lead and guide Middle Mile Coordinators/Allocators.
• Ensure team alignment on priorities and execution plans.
• Optimize use of low-cost or controlled trucks to reduce transport costs (wetlease and Drylease).
• Prepare regular MM performance reports and campaign resource adjustments.

Skills

Verbal and written communication

People management

Analytical skills

Education

Bachelor's degree in Supply Chain / Logistics / Industrial Engineering or related

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Oversee over-all daily truck dispatch planning/allocation from sorting centers to regional centers/Direct hubs vice versa.
• Ensure optimal truck utilization by planning efficient routes, backloads, and trip assignments.
• Monitor fleet availability, performance, and compliance with service-level agreements (SLAs).
• Ensure high delivery compliance and minimize turnaround time.
• Address delays, breakdowns, and trucker performance issues swiftly.
• Coordinate with the Supply team for Truck supply and issues for smooth operations.
• Track daily operational KPIs: on-time dispatch, on-time transit compliance, cost efficiency, and truck attendance.
• Lead and guide the Middle Mile Coordinators/Allocators.
• Ensure all team members understand operational priorities and execution plans.
• Optimize usage of low-cost or controlled trucks to reduce transportation cost. (wetlease and Drylease)
• Prepare regular reports on MM performance, Truck utilization and truck issues
• Support campaign planning and adjust resources as needed.

Requirements:

• Bachelor’s Degree in Supply Chain, Logistics, Industrial Engineering or any Engineering, or a related field.
• Minimum 2–4 years of experience in logistics or transportation, preferably in middle mile operations.
• At least 3 years of Supervisory-Level Experience in operations or transport management.
• Strong familiarity with Philippine geography and areas with truck ban regulations.
• Demonstrated people management experience with direct team supervision.
• Proven analytical skills and experience in productivity management.
• Strong verbal and written communication skills in both English and Filipino/local language.
• Ability to lead teams in a results-oriented environment under pressure.
• Willingness and ability to work on shifting schedules, night shifts, and weekends, as required.