First Mile Drylease Coordinator - SPX Express (Parañaque)

Shopee; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Shopee is seeking a Supply Support specialist in Manila to ensure the execution of dispatch plans by coordinating vehicle supply and confirming truck assignments. The role bridges planning and execution by validating real-time commitments while supporting operations with accurate data input, tracking, and reporting.

Key responsibilities include daily communications with agencies, updating trackers, and escalating gaps to ensure smooth dispatch and KPI achievement in critical hours.

Responsibilities

• Coordinate with agencies to confirm manpower dispatch based on plan
• Update live trackers to reflect confirmed headcount and status
• Escalate no-shows, delays, or under-commitments to agencies
• Coordinate with Operations on deployment and manpower/truck status
• Log deployments and recovery actions during shortfalls and emergencies
• Ensure site and personnel readiness during Go-lives or ramp up
• Ensure asset/truck readiness and communicate with maintenance for repairs and escalations

Job description

The Supply Support ensures the execution of dispatch plans by coordinating vehicle supply, making proper communications, and confirming truck assignments. This role bridges the planning and execution gap by validating actual commitments in real time while also supporting operations through accurate data input, tracking, and reporting

Key Roles:

• Coordinate with vendors for daily manpower supply and dispatch confirmation
• Escalate gaps between planned vs. committed manpower
• Track real-time dispatch execution and concern escalation
• Support contingency execution and urgent callouts during critical hours
• Manage site personnels and ensure KPIs are met

Responsibilities:

• Make daily communications to agencies to confirm manpower dispatch based on plan
• Update live trackers to reflect confirmed headcount and their status
• Escalate no-shows, delays, or under-commitments to the agencies
• Coordinate with Operations on deployment and manpower/truck status
• Log deployments and recovery actions taken during shortfalls and emergencies
• Ensure site and personnel readiness during Go-lives or ramp up.
• Ensuring asset/truck readiness and proper communications with maintenance for any repairs and escalations