First-Line Tech Support Specialist

Dempsey Resource Management; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Dempsey Resource Management is seeking an entry-level technical support associate in the Philippines. The role involves providing first-level technical support to end-users via phone, email, or ticketing system, resolving hardware and software issues, and guiding users through solutions.

Responsibilities include creating and managing support tickets, prioritizing urgency, and documenting common issues for the knowledge base. Prior experience is advantageous but not required.

Qualifications

• Entry-level position; prior experience in a customer service or technical support role is advantageous
• Provide first-level technical support to end-users via phone, email, or ticketing system.
• Prioritize and categorize tickets based on urgency and impact.
• Create and manage support tickets in a timely and accurate manner.
• Maintain comprehensive documentation of common issues and solutions for internal knowledge base.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or ticketing system.
• Assist users in resolving hardware and software-related issues promptly.
• Guide users through step-by-step solutions and document problem resolution steps.
• Analyze and diagnose basic technical problems reported by end-users.
• Create and manage support tickets in a timely and accurate manner.
• Prioritize and categorize tickets based on urgency and impact.
• Maintain comprehensive documentation of common issues and solutions for internal knowledge base.

Skills

Customer service

Technical support

Education

Short Course Certificate

Bachelor's/College Degree

Job description

Dempsey Resource Management is seeking an entry-level technical support associate in the Philippines. The role involves providing first-level technical support to end-users via phone, email, or ticketing system, resolving hardware and software issues, and guiding users through solutions.

Responsibilities include creating and managing support tickets, prioritizing urgency, and documenting common issues for the knowledge base. Prior experience is advantageous but not required.