FinTech Voice Support Specialist

Talent Outsourcing Channel Solutions; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Talent Outsourcing Channel Solutions is seeking a Financial-Tech (Voice) - Customer Service Representative in Mandaluyong City, Metro Manila. This full-time position handles inbound calls, assists with fintech products, and delivers professional customer service.

The role requires a HS diploma, strong communication, call-center experience, and the ability to work in a fast-paced environment. The company emphasizes a supportive culture and opportunities for growth.

Qualifications

• High school diploma or equivalent; HS Grad + with/without BPO experience is acceptable.
• Experience in a customer service call centre, ideally in financial services, banking, or fintech.
• Excellent verbal communication and the ability to explain financial concepts clearly.
• Strong listening and empathy to build rapport with customers.
• Proficiency with computer systems, CRM software, and call center technology.

Responsibilities

• Answer inbound customer calls professionally and courteously about fintech products and services.
• Provide information regarding accounts, transactions, balances, and products.
• Process requests including account modifications, fund transfers, and payments accurately.
• Troubleshoot issues and guide customers through resolution clearly.
• Document interactions comprehensively for quality assurance.

Skills

Customer service

Verbal communication

CRM software

Call center platforms

Problem-solving

Team collaboration

Attention to detail

Education

High school diploma

Tools

CRM software

Call center platforms

Job description

Talent Outsourcing Channel Solutions is seeking a Financial-Tech (Voice) - Customer Service Representative in Mandaluyong City, Metro Manila. This full-time position handles inbound calls, assists with fintech products, and delivers professional customer service.

The role requires a HS diploma, strong communication, call-center experience, and the ability to work in a fast-paced environment. The company emphasizes a supportive culture and opportunities for growth.